Diana M.
Event Sales & Planning Manager @ Hyatt
About
I was a Project Manager and Assistant Store Manager at Kendra Scott, a leading fashion and lifestyle brand. I have over four years of experience in retail and restaurant operations, managing cross-functional partners, inventory control, budgeting, and employee training and development. In my most recent role, I was responsible for overseeing the setup, launch, and closure of 10+ new Kendra Scott locations, conducting on-site training, facilitating communication, and piloting an updated process. I also created and managed a company-wide back of house standard alignment, improving accuracy and inventory shrinkage. I enjoy working with diverse and talented teams, contributing to the company's growth and customer satisfaction, and learning new skills and best practices. I am passionate about creating positive and efficient work environments, supporting the company's vision and values, and bringing a fresh and innovative perspective to the project management field.
United States
Florham Park
Information Technology & Services
Problem Solving, KPI Reporting, Attention to Detail, Analyze Information, Training, Teamwork, Communication, Retail, Leadership Management, Time Efficiency, Organization Skills, Cost Efficiency, Business Travel, Customer Service, Management, Operations Management, Retail Sales, Physical Inventory, Inventory Management, Inventory Control
Experience
Event Sales & Planning Manager
Hyatt
Morristown, New Jersey, United States
Office Administrator
Collabera
Basking Ridge, New Jersey, United States
New Store Openings Project Manager
Kendra Scott
- Managed cross functional partners for 10+ new Kendra Scott locations - Conducted positive and efficient setup weeks on site ensuring schedules are followed while onboarding and training incoming store teams - Facilitated and hosted cross functional communication monthly to discuss progression - Developed and piloted an updated process for new locations, relocations and store closures - Created and managed a company wide back of house standard alignment. - Completed all necessary supply ordering, visual and operational tasks for upcoming locations
Assistant Store Manager of Operations
Kendra Scott
Short Hills, NJ
- Directed sales floor activities ensuring excellence in customer service - Cultivated a growth mindset with the team within revenue, productivity and home office initiatives - Assisted the store manager in recruiting, initial interviews, hiring, employee training and development - Effectively managed the teams availability, schedule and payroll - Implemented and optimized inventory control and practices, resulting in a consistent improvement in accuracy and inventory shrinkage - Lead all operational aspects of the store and within the district, including inventory, cycle counts, rebalances and new product releases - Responsible for all supply ordering, budgeting and expense management - Grew the location to hit $1.5M in revenue and promotion to a higher volume tier
Banquet Server
Hyatt Regency
Morristown, New Jersey
- Set up banquet rooms for up to 300 guests, arranging tables, chairs and decorations according to event specifications - Took food and beverage orders accurately and promptly - Assisted in event coordination, ensuring timely service and efficient guest flow
Team Lead
Saje Natural Wellness
Paramus, New Jersey
- Provided outstanding customer service including in-person and over-the-phone - Built outrageous customer connections to continue growing my clientele book - Embodied and represented the company culture on the sales floor and within the team - Maintained all organizational, cleanliness, and recovery standards for the stores - Responsible for leadership tasks and operational tasks delegated by home office
Sales Operations Associate
Michael Kors
Short Hills, New Jersey
- Worked at multiple locations - Completed opening and closing procedures as well as daily tasks - Processed inbound deliveries in a timely manner while prioritizing daily workload - Assisted with floor moves and merchandising - Organized and executed inventory as well as perform cycle counts
Education
County College of Morris
Business Administration and Management, General
Parsippany Hills High School
Diana M.'s Contact Information
Phone
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