diana klees

departement manager

About

A highly experienced, enthusiastic, multi-skilled professional with 20 years experience in retail. Focused on maximizing the sales and profitability of the store to achieve growth. I'm passionate and determined to achieve results and ensure that customer service is delivered at a highest standards. Possess the required level of retail management, know how to inspire, lead, develop and motivate the team. Strong organizational and communication skills. Quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. Having a real passion for retailing, with a strong desire to exceed customer expectations.

Country

ireland

City

ireland

Industry

retail

Skill

organization skills, goal oriented, communication, inspiration, coaching, retail, passionate about work, team building, leadership, loss prevention, customer experience, teamwork

Experience

supervisor

name it

2016-4 - 2016-11 · 8 mos

sales assistant

area

1995-11 - 2002-9 · 6 yrs 11 mos

departement manager

dunnes stores

2016-11 - Present · 9 yrs 11 mos

sales assistant

madero

2003-3 - 2005-12 · 2 yrs 10 mos

* Dealing with Customers and their needs, solving complaints * Managing stock availability (communicating with suppliers, ordering merchandise) * Administrative work (receiving deliveries, invoices, price calculations)

section manager and store trainer

marks and spencer

2011-9 - 2016-2 · 4 yrs 6 mos

* Driving the sales and profitability of the store to achieve growth through maximizing team performance * Reviewing store as well as team’s performance on regular basis * Organizing, preparing and arranging promotional materials and displays * Maximizing sales through effective merchandising * Leading by example in all aspects of the role * Training, supervising and developing team members * Maintaining accurate statistical and financial records * Insuring the delivery of great customer service experience * Providing regular feedback to team members * Presenting and coaching on training, translating materials for the stores * Achievements: * 2014 * 2015 Sales above plan * 2014 International M&S outstanding Store award for Plan A (various * charity activities for children, homeless, animals etc) * 2014 100% Management score in Mystery shopping

assistant store manager

marks and spencer

2015-5 - 2015-9 · 5 mos

* Managing merchandising operations and driving sales performance of assigned areas, ensuring sales and profit goals are achieved * Delivering great service for customers, ensuring customer complaints are dealt appropriately within a timely manner * Supervising and supporting team members in all store activities, maintain store policies and procedures * Communicating effectively and engaging team through team briefs and management meetings * Developing positive relationships by understanding motivation, needs and concerns of team members

sales assistant and store trainer

marks and spencer

2006-10 - 2011-8 · 4 yrs 11 mos

* Providing excellent customer service according to company’s policies * Using knowledge of the product to support customers with their purchase * Solving in-store customer queries and complaints * Ensuring products are displayed according to standards, maintained and replenished at all times * Aware of daily and weekly sales targets and using this information to drive additional sales * Coaching team members and helping them develop their skills * Providing training, sharing knowledge and experience with other team members * Additional responsibilities: * Employee Involvement Group representative * Plan A champion