diana santiago

* Serve as liaison between client and the Revenue Officers * Respond to a large volume of client needs meeting SLA’s (Service Level Agreement) * Work closely with Revenue Officer to evaluate client's tax discrepancy * Ensuring the tax discrepancy are being paid in a timely manner * Maintain filing system, compile data, statistics and other information * Prepares correspondence, reports and records by collecting and analyzing information * Secure information by completing database backups * Maintains clients confidence and protects operations by keeping information confidential * Arrange invoices, payments and maintain financial records of clients

* Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders * Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments * Ensures and provides quality service to both internal and external customers. * Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports * Performs assigned system maintenance to various electronic order files * Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole

* Handle day-to-day financial and non-financial matters * Generate weekly and monthly summary of sales reports. Submit to the head office in a timely manner with a full summary of all the reports submitted * Reconciles AP and AR, purchases, official receipts, petty cash, payment vouchers and other related accounts duties * Checking and posting daily transactions, updating system with all the payments made through GIRO, cash, cheques and TT payment. * Handle phone calls and emails from internal and external clients * Coordinate with the Operations team to ensure all the received quotations are accurate for billings * Prepare invoice for clients (sea-freight, air-freight, local delivery and land import) and send them by mail or email * Maintain filing system and ensure everything is in order * Manages customer information and update clients data base * Attend meeting in the head office with the Director and Manager in charge * Support billing department whenever needed