diana collazo

* Welcome and assist visitors to Orlando International Airport (MCO). * Consistently demonstrate adherence to security procedures by validating airline documents, verifying traveler identification and following documented security protocols. * Balance high volume with high-quality customer experiences * Work with Department of Aviation staff members providing passengers and visitors with accurate and timely airport, Orlando, and regional information. * Provide information on accessing airport services and navigating the terminals and airport grounds * Be alert to airport changes; read updates before starting every shift; inform staff when changes occur. * Assist visitors and passengers over the phone regarding all aspects of Aiport operations.

 Oversaw all store-opening activities, directing other employees until daytime manager arrived. Trained newer or less-experienced Sandwich Artists in their tasks and responsibilities.  Received and processed payments via cash, gift card, credit card, and automatic debit. Counted money in register at beginning and end of shift; and ensured customer satisfaction during checkout on POS system.  Prepared all food products for consumption, conducting accurate food orders while aiding manager with inventory. Cleaned entire facility, keeping work area secure and reporting possible hazards to supervisor.  Enforced and abided by all brand standards and company policies and procedures, including those outlined in employee handbook

* Assisted manager in direct sales of ADT home alarms systems value at over $100k during a 6-month period; singled out by management * Responsible for cold calling people in their homes, engaging them in conversation, and then encouraging them to buy products or services. * Quickly adapted sales approach to fit a customer’s personality

* Maintained customer information in the store database. * Maintained a tidy storefront and replenished stock as needed. * Persuaded clients to buy the products. * Handled clients' payments.