Diala Al Rifai, GPHR, PHRi

Responsible for managing the full recruitment lifecycle across Kuwait, Saudi Arabia, and the UAE, with a focus on critical, strategic, and hard-to-fill positions. Partner with business leaders and hiring managers on workforce planning, talent acquisition strategies, and organizational growth initiatives. Lead sourcing, headhunting, competency-based interviewing, candidate assessment, offer negotiation, and onboarding activities while ensuring an exceptional candidate experience. Develop and maintain talent pipelines through LinkedIn, recruitment agencies, referrals, networking, and employer branding initiatives. Analyze recruitment metrics including time-to-hire, cost-per-hire, source effectiveness, offer acceptance rates, and vacancy aging to provide data-driven insights and improve hiring outcomes. Collaborate with internal stakeholders and external partners to enhance recruitment processes, support regional HR initiatives, and drive efficient, high-quality talent acquisition across the organization.

Responsible for managing the full recruitment lifecycle, from receiving hiring requests to onboarding selected candidates. This includes developing and executing recruitment strategies, sourcing and screening talent, coordinating interviews, and negotiating offers in line with approved compensation packages. Close collaboration with hiring managers and internal HR stakeholders to align recruitment efforts with business needs, while also building strong pipelines through networking, social media, external agencies, universities, and job fairs. Ensure compliance with labor laws, utilizes innovative tools to improve hiring efficiency, and maintains a positive candidate experience. Handling all recruitment-related documentation, approvals, legal contracts, and onboarding logistics such as travel, accommodation, and SIM cards. The role also involves maintaining accurate recruitment trackers, analyzing hiring metrics, and supporting continuous improvement in talent acquisition processes.

Workforce Plan : prepare, review, update Conducts induction / orientation program for all newly joined employees as per the company standards. Responds to employees requests, suggestions & queries in a timely and professional manner, address their complaints, recommends solutions and make sure they have been handled properly. Conducts exit interviews for resigning employees and submit the results in the Oracle HRMS system Prepare and maintain recruitment status report weekly. Follow recruitment policies and procedures. Prepare and maintain manual Applicant Tracking system weekly including critical position locally and overseas. Screen applications and prepare shortlist. Coordinates with the PRO for new joiner’s visas, visa cancelation and visa renewals. Prepare and review employment contract and job offer. Maintain employee relations and ensure that employees query or grievance is well addressed and resolved. Conduct investigations and recommend adequate course of action. Review and update job descriptions and candidate specifications. Ensure that departments organization structures are updated. Prepare Turnover report quarterly Analyse leaves types and review with departments. Verify qualifications and professional approvals, KSE membership for Engineers. Arrange hotel booking as requested. Arrange furnished apartments if needed. Issue tickets and book hotels for new hires. Ensure hotel collects visa to receive employee/visitor at airport. Prepare tickets LPO based on the approval from oracle and forward to Travel agent verify the invoices as requests by accounts vs the LPO’s. Coordinate transportation for new hires. Coordinate with company representative to renew company’s license, registrations, dealership documents, authorized signatory before due date. Coordinate with all departments to get the attestations done by company representative. Coordinate with outsource Companies for employees and pay the invoice. Handle medical insurance for the requested employees.

1.Manage and prioritize all day to day operations for the switchboard according to established procedures. 2.Provide a professional customer service by dealing with a wide variety of people and queries in a helpful manner. 3.Handle the walking customer depend on their needs (Sales or complain) 4.Filling the Customer`s information using the note book to follow up with them. 5.Arrange to send shipments/courier through DHL by preparing the DHL air waybill assigned by Admin. 6.Prepare the required documents to apply for the Tenders of Sales/Power/PSS/Rental. 7.Prepare all the export documents for Rental/Equipment/Power systems. 8.Prepare all the conformity model of machines letters Sales. 9.Prepare the Customers Contracts in Arabic (Agreements, maintenance contracts) 10.Prepare letters/correspondence with traffic department/other authorities, Authorization signatures as requested by (GR) work. 11.Arrange hotel booking as requested. 12.Arrange Tickets for new overseas new hires for company. 13.Arrange to submit original visa to the Airport/Hotel prior to the arrival of the visitors. 14.Maintain expiry date log file for company documents, update. 15.Review and update job descriptions and candidate specifications as we go in recruitment. 16.Prepare and maintain manual Applicant Tracking system weekly including critical position locally and overseas. Keep update interviews status and managers feedback. 17.Follow-up and coordinate with HO to source CVs as needed. 18.Contact candidates, screen applications and prepare shortlist and arrange for interviews via phone/invitations. 19.Update CV’s files, arrange to send regret letters. 20.Ensure that departments organization structures are updated. 21.Verify qualifications and professional approvals, KSE membership for Engineers. 22.File and Archive employment contract, job offer and other documents (Employees files and the onboarding list depend on the recruitment procedures). 23.Analyze leaves types report as requested.

• Reseller of K-net, MasterCard & Visa for merchants. Identify and maximize revenue from existing merchant accounts. • Maintain high levels of product and merchant knowledge • Monitor competition and analyze competitor activity. • Attend sales conferences and industry marketing events. • Develop customized territory plans. Handles the on-boarding of clients, from start to finish: •Registering the merchant • Sending over the tutorial Scheduling Training • Preparing Contract • Following Up regarding the Contract Status Respond to support calls • Covering for any absence in our sales team Following Up with existing merchants Seeking new ways to partner with existing merchants Follow Up regarding pending account receivables • Provide reports regarding sales activity • Monitoring any missed transactions

1. Writing a formal letters between the departments. 2. Arrange the meetings invitations and address the minutes of meetings to be sent to the Top management. 3. handling the equivalents for the students through Equivalents system. 4. Reports about the factuality of university attendance ( annual leaves, sick leave and short leaves) 5. Prepare the annual reports of the department. 6. Arrange with the HR department about the new hires to sign the Start of work agreement and contract. 7. check with the IT department to prepare everything needed for the new hires ( offices , PCs ... exc. ) 8. Following up the Scientific Research for the factuality of University. 9. Everything else about the administration work in the University. 10. Handling all the documentation.

Customer service representative in Jollychic account , Hungerstation application/ Pace application/ Shein .i handled inbound calls , outbound calls, and tickets .