Diana Hidalgo
Operations Manager @ OutPLEX
About
OutPLEX provides outsourced customer support solutions to global brands, from voice to digital messaging, utilizing the latest automation technologies. Our industry-leading combination of conversational AI bots and human engagement experts creates the most impactful customer experiences and brand loyalty by allowing customers to engage on their terms, across a variety of communications platforms. This results in higher ROI for our clients and an average savings of 40% in operational costs.
Dominican Republic
Santo Domingo
Outsourcing/Offshoring
Communication, Leadership, Customer Support, Messaging, Operations
Experience
Operations Manager
OutPLEX
Dominican Republic
Senior Operations Supervisor
OutPLEX
Santo Domingo, Distrito Nacional, Dominican Republic
Supervisor
OutPLEX
Santo Domingo, Distrito Nacional, Dominican Republic
Lead Agent
OutPLEX
Santo Domingo, Distrito Nacional, Dominican Republic
Representative
OutPLEX
Dominican Republic
Education
Universidad Autónoma de Santo Domingo
Modern Languages
Honors: Cum Laude
Diana Hidalgo's Contact Information
Phone
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