Dhruv Kamal

At the forefront of driving Ingram Micro's Generative AI, Automation, AIOps, and Sustainability vision across key industries in Singapore. I lead our end-user engagement strategy by spearheading hands-on executive workshops, building go-to-market motions with ISVs, and collaborating with industry associations to solve real-world challenges for enterprises across FSI, Healthcare, retail, manufacturing, hospitality, and Industrial sectors. Key responsibilities and strategic focus include: • Leading executive-level GenAI and infrastructure modernization workshops that combine use case storytelling, technical deep dives, and productivity-focused solution scoping. • Partnering with ISVs across BFSI, healthcare, retail, and industrial sectors to deliver outcome-driven pilots, such as AI-based route optimization, digital twins, and data lifecycle management. • Engaging directly with end customers to create business-led solution journeys, helping them connect immediate pain points (e.g., team productivity, virtualization cost, carbon footprint) to scalable future-state architectures. Significant Achievements: • Launched Ingram Micro's first GenAI & Infrastructure workshops, engaging 48+ decision-makers from 39 unique enterprises within 3 months of rollout. • Influenced $3M+ in exponential qualified pipeline, including early-stage PoCs across automation, GenAI assistants, and data modernization use cases. • Added 39 new whitespace accounts to Ingram Micro's outreach engine, driving a 30% opportunity conversion rate. • Forged multiple GTM collaborations with local ISVs and associations to strengthen our narrative on AI-readiness and sustainable digital transformation. • Supporting carbon optimization goals for industrial customers via digital twin deployments and green infrastructure adoption. • Praised by customer executives for providing "vision to focus on use cases with instant productivity gains and scale thereafter."

Lead sales strategy and collaborated with Technology Sales to surpass assigned target for sales of storage solutions to existing and new enterprise and whitespace accounts comprising of Public Sector, Commercial, and Financial Institutions that comprise>80% of Singapore clients. SIGNIFICANT ACHIEVEMENTS - Achieved 100% of target sales and maintained 100% Net Promoter Score (NPS) for client satisfaction in FY2022 (first year in the role). - Enhanced relationship with key Singapore bank to result in 25% YoY revenue growth. - Aided a prominent Indian bank in modernizing, consolidating, and improving the resilience of data storage needs for its Singapore branch. Upgraded outdated systems provided more efficient storage capacity and generated 50% cost savings over 5 years. - Supported managed service provider for top Asian banks to achieve 35% cost savings via regulatory-compliant data center operating across multiple regions, which became a marquee case study for seamless implementation across geographies without operational interruption. - Averted potential key account attritions by seamlessly migrating customers to new data center solutions designed to lower carbon emissions. This enabled customers to avoid carbon tax on data centers, reduce power consumption, and decrease operating costs by adopting more sustainable options.

Lead a 25-person cross-geography team (located in China, India, and Mexico) to provide integrated business operations support for USD1B+ business across APAC and ASEAN (including Singapore) and its growth objectives. KEY RESPONSIBILITIES - Supplied data-driven analytics via standardized business metrics, availed via regularly updated dashboards and prompt management reporting. - Orchestrated financial and revenue forecasting for decision-making insights. - Partnered with in-country sales and finance teams to maintain pipeline opportunities accurately through their sales cycles. - Directed NPS surveys with clients, and identified improvement avenues through survey results. SIGNIFICANT ACHIEVEMENTS - Spearheaded 260 weekly man-hours time saving by automating and standardizing financial reports with the Business Intelligence team. - As ASEAN change leader, enabled new Salesforce tool for 600+ Sales executives across ASEAN to improve client relationship management discipline. - Implemented robust management review cadence that halved weekly calls to bi-weekly, saving 200+ man-hours organization-wide. - Conducted in-depth analysis of Infrastructure and Consulting business (by examining historical data, NPS, wins, and losses) and identified 35 whitespace accounts for up to USD35M potential business growth, with close engagement of Client Success Managers to increase client traction.

Lead the sales management and operations support professionals (in China, Mexico, and India) to provide advisory and integrated business operations globally, which supported global geographic expansion and new client acquisitions for IBM’s Commercial team and senior leadership. KEY RESPONSIBILITIES - Generated standardized business metrics for data insights via dashboards and executive reports, with a focus on impactful insights instead of mere numbers. - Partnered with Sales leaders, Segment leaders, and Finance to maintain opportunities through sales life cycles, with the assessment of resource management impact. - Deployed a skills-based approach to reduce manual analysis and implemented tools for increasing sales. - Managed calculation and disbursement of global sales incentive funds, ensuring nomination of correct opportunities whose investments generated incremental growth and justifiable returns. SIGNIFICANT ACHIEVEMENTS - Collaborated with the Chief Information Officer (CIO) and Business Development team to transition to COGNOS business intelligence system with unified summary and detailed views, saving 5,000+ man-hours annually of otherwise manual Excel updates of client roadmaps and opportunities globally. - Eliminated 400+ weekly man-hours of manual work by automating and standardizing data across all geographies. - Awarded consecutive years of recognition as a top talent in Greater China for leading global projects and operational initiatives on behalf of the Chief Operations Officer (COO) and global Chief Information Officer (CIO).

Led up to 60-person team (in India) to provide management of firewalls, global anti-virus capabilities, and secure software layer (SSL) tokens for the security operations center of IBM client BHP Billiton, Bangalore KEY RESPONSIBILITIES - Supported the overall risk management posture of the client by resolving ~40 security incidents per year. - Drove service quality and Service Level Agreement (SLA) improvements. - Executed myriad change management initiatives to improve the productivity of incident management processes. SIGNIFICANT ACHEVEMENTS - Implemented an automated incident reporting system that provided real-time escalation, halving average security incident resolution times from 4 to 2 hours. - Achieved client satisfaction score of 9.5 (out of 10), surpassing the previous 8 scores of the predecessor. - Reduced typical 8-hour SLA for an incident resolution involving vendors to 1 hour using an automated SMS system, which triggered concurrent notifications to multiple parties as soon as the incident was reported. - Improved SLA commitments with client, post facilitation of multi-country workshops and implementation of incident automation, escalation management, change management, and risk mitigation initiatives – resulting in a 50% decrease in time engaged in escalations and heightened satisfaction.

Lead a team of technical support engineers to provide in-house solutions to our HP’s volume customers, including SMEs and MNCs that deployed HP personal computers, thin clients, and laptops in their businesses. SIGNIFICANT ACHEVEMENTS - Drove JD Power audits for North America and India geographies, successfully clearing both audits with minor actionable improvements. - Executed projects to improve SLA commitments including reorganizing and reconfiguring HP IVR systems to reduce wait time. - Conducted training on technical support, quality management, and SLA commitments to new hires.

Provided technical support to Dell’s consumer customers calling in for assistance with Dell laptop products. SIGNIFICANT ACHEVEMENTS Contributed to the development of a knowledge database for coaching new joiners.

Developed applications to automate and migrate legacy products and codes from older languages of AS/400, PICBASIC, and COBOL into C++, C#, and Java Enterprise-based deployments. SIGNIFICANT ACHEVEMENTS Worked on diverse projects, Including MetLife South Africa, Saudi Electrical Company, Qatar School Foundation, and State Bank of India.

Concurrent with pursuing a degree, I provided lab administrative support and served as a senior faculty member to train new students on new technologies and computer basics (C, C++, and Visual Basic).

During my academic pursuits, I concurrently served as an instructor at a summer camp facilitated by Blossoms School. In this role, I imparted computer education to students from grades 1 to 10 while also assuming responsibility as the camp supervisor during recreational outings.

Postgraduate diploma (Global NIIT) in Computer science and programming.