Dhruvi Pandit

Customer Success Executive @ Odoo

About

As a highly motivated and results-driven professional with 5 years of experience in both Business Development and Customer Success Management, I am passionate about driving business growth while ensuring exceptional customer experiences. My career has equipped me with a diverse skill set, from building and nurturing client relationships to identifying growth opportunities and ensuring seamless service delivery. In my role as a Business Development Executive, I have successfully led cross-functional teams, developed strategic partnerships, and implemented sales initiatives that resulted in significant revenue growth. I thrive on uncovering new business opportunities, analyzing market trends, and creating tailored solutions that address clients' unique needs. As a Customer Success Manager, I’m focused on cultivating long-term relationships with clients and ensuring they achieve maximum value from our products/services. My approach is centered on proactive communication, identifying pain points, and providing timely solutions to enhance client satisfaction and retention. What excites me most is the opportunity to blend my skills in business development and customer success to drive both growth and customer loyalty. I’m always seeking to expand my knowledge and contribute to a collaborative, innovative team that strives for excellence in everything they do. I’m always open to connecting with like-minded professionals, sharing insights, and exploring new opportunities.

Country

India

City

Greater Ahmedabad Area

Industry

Computer Software

Skill

Customer Support, Customer Service Management

Experience

Customer Success Executive

Odoo

2024-12 - Present · 1 yr 10 mos

India

🔹 Managed 200+ accounts across the full customer lifecycle 🔹 Led end-to-end onboarding, product training & adoption workshops 🔹 Conducted QBRs and drove upsells across Odoo modules 🔹 Monitored usage data proactively to reduce churn and improve retention 🔹 Collaborated with technical teams to resolve complex escalations 🏆 Award — Highest Users Onboarded — recognised for leading top onboarding performance in the team 🏆 Award — Highest Monthly Recurring Revenue — recognised for driving highest upsell and renewal revenue

Country Head- International Business

Eram Solutions Private Limited

2026-4 - Present · 6 mos

Senior Business Development Executive

iCreative Technologies

2024-5 - 2024-12 · 8 mos

India

🔹 Managed EU partner relationships & enhanced onboarding workflows 🔹 Conducted vendor audits & implemented performance tracking frameworks 🔹 Streamlined KYC & activation processes to reduce onboarding friction 🔹 Identified cross-sell opportunities using customer behaviour insights

Customer Success Manager

KONZE

2023-5 - 2024-4 · 1 yr

India

🔹 Managed 100+ client accounts with a 95% retention rate 🔹 Led end-to-end onboarding, product setup & training for new accounts 🔹 Delivered monthly product consultations & adoption improvement programs 🔹 Identified upsell opportunities through client dashboard analysis 🔹 Developed internal CS process improvements boosting team efficiency

Business Development Executive

HoduSoft

2021-3 - 2023-3 · 2 yrs 1 mo

India

🔹 Managed full sales cycles from prospecting to customer onboarding 🔹 Delivered product demos & tailored solution recommendations to prospects 🔹 Built long-term client relationships through consistent engagement 🔹 Shared customer insights with product teams to drive improvements 🔹 Collaborated cross-functionally with marketing & product teams