Dhruv Kaapoor ,MIB
Global Director of Sales and Marketing @ Eight Continents Hotels and Resorts
About
With over 15 years of experience in the hospitality industry, I currently serve as the Director of Sales and Marketing at Eight Continents Hotels and Resorts. My role is centered on creating and executing impactful sales strategies, fostering client relationships, and driving revenue growth. Leveraging my strong foundation in international sales, customer service operations, and sales and marketing, I am dedicated to enhancing our market presence and delivering exceptional results for the organization. My professional journey includes leadership roles in sales and marketing across renowned organizations, where I have developed expertise in revenue management, budgeting, and brand positioning. Passionate about collaborating with teams to achieve ambitious goals, I am committed to exceeding expectations and creating seamless customer experiences. My academic background in International Business further complements my ability to navigate complex markets with a global perspective.
India
Delhi
Hospitality
International Sales, Customer Service Operations, Sales and Marketing, Customer Service Management, Retail, Partner Relationship Management, Software as a Service (SaaS), SaaS Sales, Customer Success, LinkedIn Business Manager, Sales Management, Marketing Strategy, Marketing Management, Hotels, Sales, Direct Sales, Hotel Management, Pre-opening, Revenue Analysis, Hospitality Industry
Experience
Global Director of Sales and Marketing
Eight Continents Hotels and Resorts
Gurugram
• Directed global sales initiatives across India, Africa, and the UK, enhancing market presence. • Organized and executed the GITB event and WTM London, showcasing brand offerings to international audiences. • Developed strategic marketing plans to penetrate diverse markets, leveraging global exposure to drive growth.
Associate Director of Sales and Marketing
Eight Continents Hotels and Resorts
Delhi, India
Founder Director
TMACC -The Meat and Cheese Company
New Delhi, Delhi, India
Regional Sales Manager -MICE and SAAS
ITILITE
Delhi, India
Currently, I serve as the Sales Manager - MICE (Meetings, Incentives, Conferences, and Events) at Itilite, a dynamic company revolutionizing the way businesses manage their travel and expenses. Itilite empowers organizations to streamline their corporate travel, optimize expenses, and unlock transformative business outcomes through innovative technology solutions. With a deep understanding of the MICE segment and a customer-centric approach, I specialize in curating tailored solutions that meet the unique requirements of each client. My goal is to drive seamless experiences, exceeding expectations while achieving business objectives.
Regional Sales Manager North India
Sarovar Hotels
Gugaon
• Responsible for Budget achievement area penetration for Delhi sales Team • Managing Sales force of 10 people to foster sales from Delhi NCR market. • A useful resource for Sales Emergency in different units. Have experience of Chandigarh, Jaipur, Lucknow and Dehradun market as Sales Head of a Unit. • Have experience of DOSM for Hometel Chandigarh, Seyfert Sarovar Premiere Dehradun and Park Inn -Jaipur. • Managed OTA and GDS rates for hotels in Chandigarh, Jaipur, Dehradun. • A good sales area knowledge in cities like Dehradun, Baddi,Bhopal,lucknow, Indore,Ludhiana, Rudrapur. • Liasoning with Government departments and Ministries. Pitching Hotels and their products to PSU’s, Ministries etc. • Involved in hiring of Sales Managers in units and Corporate Level. • Involved in finalising CAT A, CAT B rates for the Sarovar chain.
Deputy Manager Sales and Marketing at ITC Hotels (Brand-WelcomHeritage)
ITC Hotels Limited
New Delhi Area, India
• Preparing the Sales Plan & Competitive Set for ITC WelcomHeritage. • Responsible for Online sales for 40 Hotels • Handling Central Reservations systems team for 40 hotels. • New Projects visit, Business Development • Tie up with AMDOCS for pre purchase vouchers fetching revenue in crores. • Responsible for organizing participation in National & International Industry Events • Working in close synergy with the Parent Company – ITC Hotels Marketing Cell for Loyalty Programs and Brand’s Direct Marketing Initiatives (DMI’s) • Responsible for Online sales for 40 Hotels • Handling Central Reservations systems team for 40 hotels
Assistant Manager-Sales (Brand -WelcomHeritage)
ITC Hotels Limited
New delhi area, india
•Preparing the Sales Plan & Competitive Set for ITC WelcomHeritage •Responsible for organizing participation in National & International Industry Events •Coordinating with different sales team of ITC Luxury collection and Fortune hotels for cross selling.
Front Office Assistant
Oberoi Hotels & Resorts
New Delhi
Front office Management -Check In -Guest Issue Resolving -Check Out
Education
Grenoble Ecole de Management
Marketing,Sales ,International Business,Online Marketing,Branding,Sales Development,
Guru Gobind Singh Indraprastha University
Economics,Hotel Operations,Marketing,sales
Dhruv Kaapoor ,MIB's Contact Information
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