Dhrumil Waghela, CPM, CBAP
Senior Business Manager (Product Lead) @ Blayz Technologies Inc.
About
Senior Product Manager with 6+ years of experience building AI-powered and SaaS products across Canada, the U.S., and India. I focus on fintech, healthcare and enterprise products, launching 0→1 products, scaling platforms and driving measurable business outcomes. Expertise in digital banking, payments infrastructure and U.S./Canada regulatory compliance (NSA, ACH, Lynx). Good at translating business requirements into product roadmaps, using AI and automation to reduce manual effort by 80% and increase user engagement by 30-50%. Notable achievements: Launched Healence, a next-gen SaaS platform for U.S. private practices, reduced compliance workflows by 70%. Built FanLinc, a fan engagement app with the Ontario Hockey League, 20,000+ user signups. Led AI-powered digital transformation at Kotak Mahindra Life Insurance, increased advisor productivity by 35% and customer satisfaction by 30%. I love the intersection of product strategy, AI and customer-centric design, driving business growth through innovative, scalable and compliant solutions.
Canada
Toronto
Banking
Customer Insight, Sprint Planning, Product Testing, Strategic Roadmaps, Market Analysis, Software Development Life Cycle (SDLC), FIX Protocol, Order Management, Personal Banking, Retail Banking, Product Strategies, Jira, Flow Diagrams, Project Delivery, Finance, Technical Product Management, Agile & Waterfall Methodologies, Optimizer, Customer Journeys, Marketing
Experience

Senior Business Manager (Product Lead)
Toronto, Ontario, Canada
• Lead end-to-end product management from strategy and requirements to delivery • Design scalable solutions aligned with business and client needs • Translate complex requirements into clear, actionable product specifications • Drive cross-functional collaboration across engineering, business, and clients • Oversee delivery execution to ensure quality, scope, and timelines • Support client engagements and strategic initiatives as a senior leader

Co-Founder & Chief Product Officer (CPO)
Toronto, Ontario, Canada
Co-founded NxteVia, a self-serve career discovery platform where seekers and companies connect to create real-world experience opportunities. -> Own product vision, strategy, and roadmap (0→1), translating customer needs into clear requirements and shipped releases -> Lead end-to-end product execution across UX, engineering, and content—aligning stakeholders from concept to launch -> Design and optimize key user journeys for both sides of the platform (seeker discovery, company visibility, connection workflow) -> Drive experimentation and data-informed decisions using analytics, funnels, and feedback loops to improve activation and engagement -> Build scalable product foundations (information architecture, design system, performance, reliability) -> Partner on go-to-market and growth: positioning, onboarding, pricing/packaging, and platform adoption

Full-Stack Product Manager – AI SaaS Products
Los Angeles, CA
->Translated business requirements into user stories and acceptance criteria, enabling on-time delivery of 3+ significant system enhancements ->Collaborated with engineering and QA teams to test and deploy AI-driven workflows, reducing manual processing by 70% and improving compliance accuracy by 30% by streamlining operational processes. ->Developed reporting dashboards and process flow diagrams using Tableau and SSRS, increasing project tracking transparency for executives by 40% through effective data visualization. ->Coordinated multiple work streams and proactively mitigated risks and dependencies, achieving 100% on-time milestone delivery and demonstrating strong problem-solving in project execution.

Assistant Vice President – Digital Transformation
Kotak Mahindra Life Insurance
Mumbai
-> Directed cross-functional delivery of a program management and rule-based system, improving operational efficiency and reporting accuracy by 40%. -> Implemented a digital advisor journey framework, enhancing advisor productivity by 35% and improving customer satisfaction. -> Led change management initiatives, driving adoption of new digital platforms across business units. -> Coordinated with engineering, compliance, and business teams to ensure seamless system implementation and issue resolution. -> Developed process flows, KPIs, and dashboards to track system performance and communicate results to stakeholders.

Senior Product Manager
Mumbai
-> Managed system design, development, and deployment for digital loan processing platforms, improving onboarding efficiency by 50%. -> Oversaw test case design and UAT execution, reducing loan processing time by 40% and ensuring 90% regulatory compliance. -> Collaborated across technology, compliance, and operations teams to track risks, resolve issues, and align dependencies. -> Produced progress reports, dashboards, and process flows for senior leadership to support decision-making.
Dhrumil Waghela, CPM, CBAP's Contact Information
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