Dheivy Acevedo

I lead the entire operational and technical structure of a high-volume chemical manufacturing site, with full responsibility for: R&D, Quality Control, Technical Assistance, Manufacturing, Logistics, Warehousing & Distribution. This dual-role position capitalizes on my strong technical foundation and expands it into end-to-end operational leadership, driving performance across safety, productivity, service, and cost efficiency. I have played a key role in transforming a legacy, family-owned business into a modern, high-performing multinational operation, aligning processes with global KPIs, Lean Manufacturing principles, and corporate governance standards. I work closely with headquarters to ensure regulatory alignment, technical validation, and cross-regional supply chain resilience. Typical operational results from structured, high-performance leadership include: Cycle time reduction: 10–20% via Lean and flow redesign OTIF / DIFOT improvement: +15–25% by optimizing warehouse-dispatch integration Waste reduction: 5–12%, introducing visual management and Kaizen events Critical material availability +20–30%, via agile collaboration with Purchasing & Planning Internal rejection rates down 10–15%, driven by SPC and FMEA at the lab level As a transformational leader, I focus not only on hard metrics but also on building high-trust, high-performance cultures. I align teams with the company’s mission, vision, and values, creating a clear purpose and shared ownership. I have a strong track record of: Leading cultural shifts during M&A transitions, Rebuilding teams with agility and accountability, Driving employee engagement, development, and cross-training, Fostering psychological safety for innovation and problem-solving I am especially recognized for my ability to negotiate constructively with unions and labor representatives, promoting collaborative bargaining, conflict prevention, and agreements that align labor interests with business sustainability.

In charge of the Departments of: 1) Technical Assistance, 2) Quality Control, 3) Research and Development, reporting directly to the CEO & President of our subsidiary. • Lead the team of Technical Assistants. • Analyze the needs and ensure due attention to all customer inquiries related to our product lines. • Verify the schedule of periodic chemical analysis of samples from each of the production lines in operation, to guarantee the proper functioning of our technology with a focus on customer loyalty and incorporate more of our own products. This includes samples of competing products on potential customers. • Promote as team leader in training clients in the efficient use of products, problem solving and constant optimization in use to improve costs, prolong the useful life of machinery and tools, technical visits, among others. Identify solutions to reduce the costs associated with support. • Always act as a liaison with the Sales and Supply Chain Management to win new business and increase sales. • Give instructions to the Head of the Research and Development Department based on the needs and opinions of customers to test and materialize improvements, lower costs, develop new products and scale the manufacture of new products appropriately to the plant. • Advise to the Quality Control Department on: improvements and / or developments of new analysis methods associated with the manufacture of new products or improvements to existing ones. Quality Management System (IATF 16949 / ISO 9001 / ISO 17025). • Maintain permanent contact with my peer at headquarters to make known the needs and advances imposed by the market and our scope for the development and manufacture of new products. • Promote new international approvals with our products to satisfy the requirements of first-rate companies. • Contact and hold periodic meetings with world-renowned technological allies to establish technological alliances.

Head of the R&D Department in formulation, validation of new technologies and improvements in our portfolio of chemical specialties (surface treatments-coatings, metalworking fluids, industrial lubricants, diluents and thinners, automotive fluids, industrial maintenance and oil&gas services). Scaling-up and execution of production processes with the Quality Control and Operations Department at each stage (raw materials, semi and finished good products). Advice and Technical Assistance to clients. Support and technical advice to the Sales Department and Customer Service and other functional areas. Multidisciplinary staff in charge, evaluation and training. Active participation in the Quality Management Department in audits (internal and external), compliance, improvements and preparation / updating of all the documentation associated with our certifications: ISO 9001, 14001, OHSAS 18001, IATF 16949. In addition to support, strengthening and improvement in compliance with GLP and standards of our Laboratories by ISO 17025. Regulatory Affairs.

Research, development and innovation in formulation area, product improvements (automotive and industrial lubricants, coolants, brake fluid, windshield washer fluids, greases, etc.) and plant projection. Physicochemical analysis of raw materials, semi and finished good products. Management and training of personnel in techniques such as: AA, ICP-OES, XRF, Viscosity by CCS / Stabinger / CANNON tubes, FT-IR and more. Management and response in customer complaints, commercial technical advice to Sales Department in search for client potentials and visits. Implementation, internal and external audits, monitoring and control in the Integrated Quality Management System (ISO 9001, 14001 and 45001) in addition to IATF 16949; hand in hand with the GMP of the plant. Restructuring of the Laboratory under ISO 17025 standards and strengthening of GLP compliance. Improvements in costs, production and quality in widely recognized products in the local and international market, management of the SAP system, and regulatory affairs management.

Research, development and innovation in: - Lubricant ​​formulations (automotive and industrial), coolants, brake fluids, greases, windshield washer fluids, etc. Product improvements, cost reduction and scaling up in the production of brands with a high percentage of market share (PDV, VENOCO, OILVEN, Maxilub). - Specialties employed in oilfield services together with leading companies (Baker Hughes, Weatherford, Buckman, Halliburton, Schlumberger) such as: demulsifiers, paraffin inhibitors, bactericides, flocculants, water clarifiers, corrosion inhibitors, dispersants of asphaltenes. Implementation of the Integrated Quality Management System (ISO 9001, 14001 and 45001) and IATF 16949. Leader in scientific research, project development and chemical analysis. Installation, start-up, calibration and validation of analytical methods of the instrumentation present in the assigned laboratories, implementation of the quality management system (ISO 9001) under GLP. Structuring and national accreditation of Laboratories under ISO 17025 standards. Multidisciplinary professional staff in charge, monitoring, evaluation, training of this, assignment of tasks and negotiation with labor unions. Research applied to soils, food safety, water, waste, pharmaceutical products, oil, etc., for investigative, regulatory and industrial application purposes. Scientific publications, patents, recognitions and awards in national and international conferences. Management and training in analytical instrumental techniques: AA, ICP-OES, ICP / MS, photocolorimetry, XRF, HPLC, GC, MS, UV-vis, NMR, IR, SEM, EDS, EPR.

Research, development and innovation in the area of ​​formulation, product improvements, physicochemical analysis and plant projection of bases, lubricants, coolants, brake fluid and greases. By way of incorporating PDV brand products in the national market (owned by PDVSA). Accreditation of Laboratory techniques under ISO 17025 standards and compliance with GLP, managing all processes by SAP. Research, development in the area of ​​refining and chemical analysis. Organic and organometallic synthesis of molecules contained in crude oil, subsequent electrochemically assisted hydrogenation in simple and emulsified media for their demetallization. Characterization by spectroscopic methods, reaction monitoring and quantifications by analytical instrumental techniques. Highlights: thesis, internship, scientific publications, patents, recognitions and awards in national and international congresses when obtaining relevant results from the investigative point of view and direct industrial application. Management of techniques such as atomic absorption (AA), inductively coupled plasma atomic emission spectroscopy with optical emission spectrophotometry and mass spectrometry (ICP-OES, ICP / MS), photocolorimetry, X-ray fluorescence (XRF), electroanalytical determinations , etc. Domain High Performance Liquid Chromatography (HPLC), Gas Chromatography (GC), Mass Spectrometry (MS), UV-Visible, Nuclear Magnetic Resonance (NMR), Infrared (IR), Particle Size Analysis, Ion Chromatography, Scanning electron microscopy (SEM), X-ray scattered energy spectroscopy (EDX), electron paramagnetic resonance (EPR), among others.

Research Projects (assumed in parallel to my functions at PDVSA): • POA2008 (IDEA-LOA) “Obtaining biodiesel from microalgae”. Responsible for the instrumental analysis related to the characterization of media with different analytical techniques and the maintenance of the quality structure of the laboratory. Among the achievements is the development of microalgae in the media/environment characterized with high efficiency. • “BAYER-01-09. Scientific research, in organic synthesis of drugs, modifications and characterization of androstane derivatives for biological purposes ”. Products obtained with high yield, purification, characterization by spectroscopic methods and activity against biological tests vs. different viruses. Result: scientific publications, recognitions and awards in national congresses.

I had the privilege of leading a highly skilled and collaborative team to optimize and efficiently manage the supply chain of DICSA, a leading company in the Car Care and Household Products. Ensuring that procurement, production, storage, and distribution processes ran smoothly and cohesively, with the goal of meeting market demands and maximizing profitability. Strategy and Planning: I developed a comprehensive supply chain strategy aligned with long-term business objectives. This involved analyzing market trends, identifying improvement opportunities, and setting clear goals for the team. Supplier Management: I established strong relationships with key suppliers, negotiating contracts and favorable conditions for the company. I implemented strategic purchasing practices to ensure timely supply of high-quality materials at the lowest possible cost. Inventory Optimization: I implemented inventory management techniques, such as advanced demand forecasting and just-in-time replenishment, resulting in a significant reduction in inventory levels and improved cash flow. Operational Efficiency Improvement: I identified areas for improvement in the supply chain and designed and implemented action plans to increase efficiency and reduce delivery times. I introduced technology and automation in processes to optimize team productivity. Risk Management: I developed contingency plans to mitigate potential risks in the supply chain, such as supply disruptions or changes in market demand. Team Development: I fostered a collaborative and continuously learning work environment, providing training and professional development opportunities to my team. Data Analysis and KPIs: I used data analysis tools to measure supply chain performance and track KPIs. Under my leadership, the Supply Chain department experienced significant improvement in operational efficiency, cost reduction, and resource optimization, directly contributing to the overall growth and success of the company.

The Master's Degree in Business Administration is a Master's Degree focused on the development of knowledge and skills to direct, lead and manage companies, as well as to start new businesses. The Master in Business Administration is capable of generating a difference in the profession and in society, with solid tools to discover opportunities, innovate, undertake and lead.