Dhaval Patel

• Managed ITSM tickets using tools like ServiceNow, maintaining timely updates and ensuring SLA compliance. • Provided hands-on support for onboarding new users, including device setup, account configuration, and initial troubleshooting. • Diagnosed and resolved user issues with Windows OS, Office 365, printers, and mobile devices. • Collaborated with higher-level support teams for escalated issues and ensured user satisfaction through effective communication and follow-ups. • Conducted routine maintenance tasks, including system updates and backups, to enhance performance and reliability. • Configured, tested, and prepared laptops for deployment, ensuring compliance with organizational standards and security protocols.

• Primary point of contact for VIP clients, delivering outstanding technical support via phone, email, and remote access tools. • Expertise in managing and maintaining executive IT assets, including laptops, mobile devices, and peripherals. • Proficient in resolving issues related to Active Directory, Office 365, and network connectivity. • Experienced in supporting high-profile meetings, video conferences, and board-level events. • Strong knowledge of ITSM tools, including proactive ticket management in ServiceNow. • Adept in performing system updates, security patching, and routine maintenance to ensure reliability and performance. • Effective communicator, offering guidance and solutions for IT systems and applications, ensuring client satisfaction.

• Efficiently handled cash transactions, ensuring accuracy and adherence to company policies. • Reconciled daily cash flows, maintained balanced tills, and conducted end-of-day reporting to ensure financial compliance. • Oversaw cash deposits and withdrawals, ensuring secure handling of funds and minimizing discrepancies. • Delivered exceptional customer service by addressing customer queries and providing betting assistance in a professional and friendly manner. • Assisted customers with account setups, payment processing, and resolving disputes efficiently to maintain a positive experience. • Fostered a welcoming environment and built strong customer relationships through personalized service and in-depth product knowledge. • Collaborated with team members to maintain shop cleanliness, ensure promotional materials were up-to-date, and streamline customer flow during peak hours. • Proactively identified and resolved potential operational issues to ensure seamless service delivery.

• Planned and executed corporate and social events, including conferences, trade shows, and weddings. • Managed a team of event coordinators, vendors, and suppliers, ensuring seamless coordination and timely execution of all event elements. • Developed and maintained relationships with clients, understanding their event objectives, and providing tailored solutions. • Handled cash and credit card transactions, maintained a balanced cash drawer, and adhered to hotel financial policies. • Coordinated with housekeeping and maintenance staff to ensure rooms were clean and in proper working order.

• Processed day-to-day incident tickets via Unidesk, Axis Bank's in-house call management system, in an ITIL aligned environment. • Effectively addressed end user escalation tickets, ensuring swift resolution of technical issues. • Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals). • Provided comprehensive technical support to a diverse user base in a fast-paced corporate environment. • Managed Active Directory accounts, access rights, and security permissions. • Supported and maintained SCCM for software deployment and management. • Assisted in enrolling devices into Microsoft Intune for centralized management. • Conducted proactive checks of conference rooms and resolved issues promptly. • Mobile device support (iPhone, Android and iPad Etc.)

• Processed day-to-day incident tickets via Unidesk, Axis Bank's in-house call management system, in an ITIL aligned environment. • Effectively addressed end user escalation tickets, ensuring swift resolution of technical issues. • Provided technical support for desktops, laptops, peripherals, and mobile devices. • Managed Active Directory accounts and performed regular system updates. • Coordinated with remote engineers and infrastructure teams to help. • Performed regular system updates, patches, and antivirus scans to maintain a secure and up- to-date computing environment.

• Diagnosed and resolved technical issues related to desktop systems and peripherals. • Assisted in hardware and software installations, system upgrades, and network troubleshooting. • Provided exceptional customer service and collaborated with team members on special projects. • Supported IT team in asset inventory management and documentation of system configurations. • Provided exceptional customer service by promptly addressing end-user inquiries and resolving incidents.