Dharshini N.

Employed in DSS Software Solution working for client Intel Technology • Class Manager for the Asia Region – In charge of coordinating and overseeing classes across the Asia Region, covering new hire onboarding, corporate development, manager courses, and IT Tech development courses. • Queue Manager for Asia Region ServiceNow – responsible for overseeing the resolution of requests and issues submitted through the HR ServiceNow platform • Forecast, plan, and deploy training for the Asia region by organizing classes in the learning system through virtual, digital, and in-person formats. • Work closely with BHR, managers, and supervisors to ensure training programs align with the company’s goals and objectives. • Managing the Learning Management System, ensuring smooth operation, troubleshooting and resolving any issues that arise • Advertise the classes to all employees, managers, and leaders, respond to instructors/requestors/participants requests. • Coordinate logistics for training sessions, including scheduling, venue arrangements, and materials preparation. • Reporting to stakeholders • Being a first point of contact for OTC GAR regional for learning partners from different HR functional teams handling forecast and planning alignment for different portfolios where needed. • Develops solutions to problems utilizing problem solving methods and sound judgment.  Ad Hoc Job Task • Manage the end-to-end recruitment process, including sourcing strategies, talent acquisition, and interview coordination.

- Part of the Asia Region Talent Enterprise Delivery Team. -Level 2 HR specialist. - Deploys training in the region by building the classes in the learning system. - Soliciting instructors to get their commitment to teach, coordinate class arrangements. - Orders training materials, ensures the materials are delivered to the respective sites. - Advertise the classes to all employees, managers and leaders, respond to instructors/requestors/participants requests. - Maintain a healthy environment in terms of class enrollment and utilization. - Develops solutions to problems utilizing problem solving methods and sound judgment. - Exercises judgment and discretion. Interprets guidelines to resolve non-standard work problems. 

- Approves all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with Festivals instructions. - Ensure that all F&B areas are received and inspected in a timely manner and are in compliance with company´s standards by checking for quality. - Manage guest queries in a timely and efficient manner. - Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle. - Keep calendar constantly updated to facilitate appointment and meeting schedules. - Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate. - Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, - Assisting F&B Manager with the yearly Budget preparations

• Handling all administrative tasks • Coordinating various meeting preparations including compiling meeting files and booking of the meeting venue and room. • Maintaining departmental databases-ensuring all the data are up to date • Managing the schedules and appointment of department superiors

- Advising students, informing placement areas and links of student placements allocations. - Dealing with student expenses claims. - Responsible for supervising the Mentorship Update course which is run by the University. - Personally responsible for filtering the student evaluation of practice from the university database. - Assisting with the CRB process and distribution of student uniforms. - Maintaining the student system - ensuring all the data are up to date. - Dealing with customer enquiries and information requested through multiple methods.

-Dealing with customer enquiries and information request through multiple methods. -Provide support in CPD team in processing new application, and data entry onto relevant databases (Genesis & Access) and creation and maintenance of applicant files. - Helping out Programme Administrators with their tasks. -Assisting the University key events such a Open days, Student registration and etc. -Supporting placements team with their CRB process and maintaining student records which require the records to be handle in a confidential manner. .

- Processing new student applications onto the Genesis system. - Helping out other Programme Administrator, preparing for their board meetings, checking student’s grades and photocopying student coursework for distribution to the external examiners and preparing award transcripts to be sent out to student. - Sending out student assignment feedback. - Formatting exam papers to ensure the papers meet the Exams Board format. - Carrying out routine administrative tasks such a s filing, photocopying, data entry and updating spreadsheets. - Was promoted to a permanent position at the University of Hertfodshire

Reviewing the quality of the finish product according to the descriptions of defect product before dispatched.

Worked in the mouth guards production department with members of 12 persons in a team getting the model prepared before further production.

Dissertation on the Impact of Change Management Process on Professional Staff in the School of Creative Arts University of Hertfordshire.This research was based on the restructure project of the university which is known as Agile. The aim of this Agile project was established to improve the effectiveness and agility of the organisation through removal of the faculty level.My research includes the condition for an organisation to introduce change, the issues faced by the university during the change management process and the main focused of my research was to investigate how are the staff adapting to the changes, what challenges did they encounter during this change process and how they feel about the change.