Dharmender K.

 Leading complete IT Infrastructure in Delhi and NCR branches with overall 250 user’s management on day-to-day IT operations including monitoring system performance, Application L2 & L3 support, patch updation, hardware maintenance, and backup solution.  Installation and configuration, Active Directory services, FTP, Proxy & DNS, DHCP Server.  Working experience of security appliances Sophos firewall for secure internet access, VPN configuration, implementation of policy, user permissions department wise, logs monitoring on weekly basis.  Ensures software compliance for all Microsoft & other licensing agreements.  Working experience of Trend Micro antivirus software through cloud based server.  Maintaining and Updating the IT Policies and Procedures to align with the environmental changes and Agreed processes  Analyze & planning of IT budget, develop cost control, and provide recommendations to management.  Maintain assets register of all IT assets in HO and branches, ensure proper tagging of assets and conducting periodic audit for their upkeep maintenance.  Planning & Alignment with Business stakeholders for business support required in regular and specific events.  Responsible for facing External and Internal Audits and maintaining strong Governance and Compliance in IT Operations.  Define and document best practices and develop operations roadmap, set improvement goals, and monitor the reports.  Good level of experience as a Project Management, responsible for the delivery of complex information services, and infrastructure projects.  Working Knowledge of service industry best practice project management standards, strategies, methods, procedure.  Responsible to managing CCTV surveillance system and ensure always up and running.  Management of Biometrics at Head office as well as branches and support provided to branches in case required.  Assist in building relationships with vendors and creating cost-efficient contracts.

 Administrator and management of 80 computers by monitoring system performance, configuration, and maintenance. Ensures that records of system downtime and equipment inventory are properly maintained. Works with vendors to assist support activities.  Maintain IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software.  Handle daily technical support activities on desktop support, data network and server management.  Installation and configuration, Active Directory services, FTP, Proxy & DNS, DHCP, WINS Server  Managing and administration of MS-Exchange.  Administration of Blackberry Express Server 5.0 to configure mobile services and implementation of policies.  Managing WatchGuard firewall XTM Series 5 for user permissions, mail protection and using other monitoring tools also coordinating with service provider for any technical support.  Creating user and group in Active directory, implementing security policy by assigning rights and permission to user so as to restrict unauthorized internet access.  Performing troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel or organizations.  Managing antivirus Software: Quick Heal admin Console 6.0 (user creation, deletion, and user group management)  Responsible for Managing the entire IT Risk, Networking /Security, Application Security and IT Audit/ Compliance  Preparation of monthly and daily MIS reports, Financial reports for various IT Assets and as per Company requirements.  Managing bio-metric attendance system at Head office & sites, generating regular reports.  Managing vendors, customers and IT solutions providers.

 Installation & Managing 2000/2003 Client Windows XP/vista/windows7  Installation & Managing MS-SQL 2005/2008 on Client and Server Systems  Installation and configuration of ERP Package on Client site through remote software which is in ‘Oslo’ (Norway).  Installation & Managing Visual Studio 2005/2008 on Client and Server Systems  Managing MS-Exchange Sever 2003 for email access.  Installation & Manage file server, active directory, scripts  Working with Local user account group Policy, and Domain user account group policy and manage network Security.  Installation & Managing of IIS, MS frame works services on client and server for software configurations.  Network Services: Configuration of DHCP, DNS as per requirement  Installation & Maintenance of LAN, WAN & Wireless LAN  Antivirus Software: Symantec Endpoint protection, Trend Micro, Panda on client systems.  Managing desktop & Laptop: HP, Compaq, IBM, and assembled.  Maintaining networks calls installation of software & maintenance of PCs.  Managing Sonicwall Firewall for internet access to users  Creating user and Group and implementing security policy by assigning rights and permission to user so as to restrict unauthorized internet access.

• Installing and managing AD Server, hardware and software infrastructure. • Providing support to clients for hardware and network, related problems. • Managing clients mails through panel login and coordinate with website vendor for updation. • Managing and installing Norton and Quick heal antivirus Software on client systems. • Managing and installing Real Estate Management software on client systems for customer data. • Handling the bio-metric attendance system at Head office to generating attendance regular reports.