Dhanya .

• Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues. • Implementation of the exit interview program process. • Worked with senior-level management to create fair and consistent HR policies and procedures. • Created and manage confidential personnel records. • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. • Lead the employee engagement initiatives with an objective to improve employee motivation and drafted event calendar (monthly) based on employee/organizational needs and ensured execution of all activities to meet the objective • Handling learning and development activities for employees which includes identifying training needs, co coordinating with the L&D department, maintaining training MIS and publishing the report to the stakeholders.

• Client Coordination, collating Payroll data for all clients and updating it on the ERP. • Boosting team morale and increasing producitivity by carrying out programs like "Fun and Learn" wherein important points are driven through fun acitvities. • Interactive sessions with new joiners of the organization, introducing them to the Human Resource department. • Mentoring and coaching the new joiners in the team. • Executing HRSS activities namely ERP-HRMS update, payroll & non payroll update, maintenance of reports & trackers. • Resolving queries related to salary, leave policy, medical policy, transfer policy etc from employees across locations. • Client Coordination, collating Payroll data for all clients and updating it on the ERP.

• Auditing calls primarily to gauge the training needs. Preparing training content basis the TNI and delivering training sessions to increase customer service scores. • Communication SPOC for the process and responsible for end-to-end (Offshore/Onshore) communications • Liaise with the UK counterpart in order to exchange process and industry updates from across locations • Draft and design publicity material for the process events and functions • Organizing and execution of events aiming towards boosting employee motivation and morale such as rewards and recognition, town-hall and other employee engagement initiatives • Run the monthly Customer Satisfaction forum to discuss the progress, effectiveness and other improvement opportunities with the management team • Coach the new joiners on soft skills and guide them on effective communication with clients and brokers • Monitor calls to gauge the quality of customer experience and Ensure effective gap closures to facilitate delivery of outstanding customer experience • Generate reports (monthly/quarterly) on the effectiveness of coaching, audits and feedbacks to encapsulate performance both at individual and team level • Conduct Financial Securities Act (FSA) compliance audits and necessary gap closures for the process

• Processed UK based policy holders claims from inception to closure under complete ownership • Resolved their queries, liaise with the suppliers and offer settlement. • Conduct end to end investigation to capture potential fraud in claims. • Trained the team members to identify fraudulent claims and subsequent procedures post-identification

MBA HR

MA English