Dhanya Rajendran

• Managed all phases of recruitment, including identifying hiring management needs and posting vacant positions. • Communicated the duties and responsibilities, benefits, compensation and working conditions to all potential candidates • Employed various feedback mechanisms and analysis to continuously improve the recruitment process • Have experience hiring candidates in Bulk through carrier events like Job fairs and virtually through Webex and Indeed platforms. • Working with the marketing team for the job flyer and planning out strategies to increase the candidate pipeline. • Boards: Indeed, Monster, Naukri, LinkedIn. • Worked on Exela’s In house product ATS: Talento • Used Excel to maintain candidate and vendor base. • Helped in training new employees

• Worked with Telstra Business for end to end connection for transition from copper to fiber for small business. • Hands on experience with critical cases for major types of technology. • Managed Self Installation cases for major technologies with the Pilot batch. • Worked with B2B and B2C.

• Communicating with customers and other internal teams. • Analyzing customer behavior. • Gathering information about customer complaints. • Developing aggressive retention strategies based on customer feedback. • Negotiating with customers to renew contracts and retain business. • Meeting with the sales team to propose customer retention solutions. • Writing and presenting customer behavior reports. • Building positive relationships with customers and upselling.

• Worked for Travelocity process for Thomson Airways for UK customers • Research and analyze sales options • Build and maintain relationships with clients and prospects • Stay current with trends and competitors to identify improvements or recommend new products • Collect and analyze information and prepare data and sales reports • Attend workshops to learn more technical and professional skills for the job • Build and maintain professional networks•