Dhanwantee Jugmohun Moneea
Business Analyst @ DTOS
Mauritius
Rose Belle
Financial Services
Ticketing & Incident Resolution, Operational Efficiency & Issue Escalation, End-User Support & Troubleshooting, ERP Management (NavOne), After-Sales Operations Management, Customer Complaint Resolution, Inventory & Stock Control, Order Processing & Delivery Coordination, Supplier & Vendor Management, Problem-Solving & Issue Resolution, Deadline & Time Management, Cross-Border Team Coordination, Attention to Detail, Problem Solving
Experience
Business Analyst
DTOS
Ebene, Mauritius
Support Coordinator
DTOS
Ebene, Mauritius
Managed ERP data (NavOne) and provided end-user support, reducing system errors and support tickets. Monitored and resolved issues promptly, improving user satisfaction and minimizing complaints. Guided users and delivered training on NavOne, Microsoft 365, SharePoint, and OneDrive. Supported efficiency-improvement projects, including Microsoft 365 Copilot implementation. Developed and maintained process documentation and user manuals for streamlined operations. Escalated unresolved issues with NavOne suppliers and ensured timely resolution.
Accounts Payable Controller
Interface Management Services Ltd
Ebene, Mauritius
Accounts Payable Invoice Processing Vendor Reconciliation Payment Processing Financial Reporting Support Process Automation ERP / Document Management Systems (ELO)
Stock Office & After-Sales Coordinator
Courts Mammouth Mauritius
Rose Belle, Mauritius
Streamlined after-sales operations and resolved customer complaints, enhancing service satisfaction. Maintained inventory accuracy and showroom standards. Managed GRNs, returns, cheques, and insurance claims efficiently. Raising of Purchase orders, processing requisitions, stock control, managing stock including damaged stocks Coordinated orders, deliveries, and arrears accounts to support seamless service. Oversaw documentation, filing, and administrative processes to improve operational efficiency.
Education
Open University of Mauritius
Business Management with Specialisation in Financial Risk Management
Dhanwantee Jugmohun Moneea's Contact Information
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