DHANESH C K

• Led the Presales team, ensuring high-quality service delivery across various projects. • Oversaw marketing initiatives and collaborated with service partners and contact centers. • Developed strategic plans to enhance customer engagement and streamline Presales and operations.

Achieved 15% revenue growth quarter-on-quarter, as demonstrated by increased telesales conversions and repeat customer engagement, through redesigning sales strategy and customer success workflows. • Improved team productivity by 20%, as demonstrated by reduced average handling time and enhanced SLA adherence, through implementation of CRM automation and performance dashboards. • Strengthened customer retention by 12%, as demonstrated by higher CSAT scores, through customer feedback loops and service recovery programs. • Optimized operational cost by 10%, as demonstrated by vendor renegotiations and process standardization, through strategic vendor management and workflow re-engineering.

Led 500+ telesales and customer engagement FTEs, achieving 20% increase in lead-to-conversion ratio, through structured coaching and optimized call routing. • Reduced average customer resolution time by 18%, as demonstrated by SLA compliance improvement, through workflow streamlining and cross-functional collaboration with product and marketing teams. • Improved CSAT scores by 15%, as demonstrated by post-interaction surveys, through proactive service quality initiatives and employee skill development programs.

Led 500+ telesales and customer engagement FTEs, achieving 20% increase in lead-to-conversion ratio, through structured coaching and optimized call routing. Reduced average customer resolution time by 18%, as demonstrated by SLA compliance improvement, through workflow streamlining and cross-functional collaboration with product and marketing teams. Improved CSAT scores by 15%, as demonstrated by post-interaction surveys, through proactive service quality initiatives and employee skill development programs.

Drove monthly revenue growth of ₹1.2 Cr, as demonstrated by higher lead conversion rates, through datadriven digital sales campaigns and KPI monitoring. • Enhanced team performance by 25%, as demonstrated by improved productivity and reduced attrition, through structured training programs, coaching, and performance reviews. • Increased customer engagement by 18%, as demonstrated by repeat interactions and upsell success, through proactive customer success initiatives and CRM-driven insights. • Oversaw 650+ in-house and outsourced resources, ensuring SLA compliance and operational excellence through vendor management and process standardization.

Drove monthly revenue growth of ₹1.2 Cr, as demonstrated by higher lead conversion rates, through data-driven digital sales campaigns and KPI monitoring. Enhanced team performance by 25%, as demonstrated by improved productivity and reduced attrition, through structured training programs, coaching, and performance reviews. Increased customer engagement by 18%, as demonstrated by repeat interactions and upsell success, through proactive customer success initiatives and CRM-driven insights. Oversaw 650+ in-house and outsourced resources, ensuring SLA compliance and operational excellence through vendor management and process standardization.

Managed 900+ employees, achieving 95% SLA compliance, as demonstrated by operational metrics, through streamlined processes and KPI tracking. • Delivered ₹2.5 Cr monthly revenue, as demonstrated by P&L oversight and billing accuracy, through budget control and cost optimization. • Improved productivity by 15%, as demonstrated by reduced process cycle time, through workflow optimization and cross-department alignment. • Developed high-performing teams, as demonstrated by promotion of 10+ team members into leadership roles, through coaching, structured feedback, and performance management

Managed 900+ employees, achieving 95% SLA compliance, as demonstrated by operational metrics, through streamlined processes and KPI tracking. Delivered ₹2.5 Cr monthly revenue, as demonstrated by P&L oversight and billing accuracy, through budget control and cost optimization. Improved productivity by 15%, as demonstrated by reduced process cycle time, through workflow optimization and cross-department alignment. Developed high-performing teams, as demonstrated by promotion of 10+ team members into leadership roles, through coaching, structured feedback, and performance management.

Increased revenue by 18% YoY, as demonstrated by expanded client accounts and upsell initiatives, through strategic client relationship management and business development. • Led a 300+ FTE telesales team, improving lead-to-conversion rate by 22%, through targeted training, monitoring, and performance improvement programs. • Enhanced customer retention by 10%, as demonstrated by repeat business and renewals, through implementation of feedback-driven service improvements. • Streamlined operations, reducing average lead response time by 20%, through process optimization and technology adoption.

Increased revenue by 18% YoY, as demonstrated by expanded client accounts and upsell initiatives, through strategic client relationship management and business development. Led a 300+ FTE telesales team, improving lead-to-conversion rate by 22%, through targeted training, monitoring, and performance improvement programs. Enhanced customer retention by 10%, as demonstrated by repeat business and renewals, through implementation of feedback-driven service improvements. Streamlined operations, reducing average lead response time by 20%, through process optimization and technology adoption.