Dhanas Raju

Lead Purview infrastructure engineering across multiple clouds, compute, storage and data platform layers, providing the underlying platform and automation that enables product teams to deliver at scale. Oversee global engineering, operations, SRE, and product management teams (50+), building a high-performance organization that delivers reliable, mission-critical infrastructure. Delivered a centralized, repeatable build framework for over 15 Purview services, replacing fragmented workflows and reducing restricted cloud readiness from 6 months to 6 weeks. Protected Purview gross margin by owning end-to-end infrastructure COGS for a $350M+ portfolio, enforcing capacity forecasting, utilization targets, and platform right-sizing, driving $35M+ in sustainable efficiency gains. Enhanced Purview Operational Security monitoring and incident remediation ensuring systems remain secure, resilient, and compliant with regulatory requirements including SOC, FedRAMP, PCI and ISO. Serve as executive escalation owner for restricted cloud services, customer incidents, COGS regressions, security/privacy events, and regulatory risks, driving through post-mortems and durable corrective actions.

Lead a team of technical product managers driving strategic, cross-functional projects across Purview ensuring seamless collaboration and alignment across engineering teams to deliver high-impact initiatives. Purview COGS Management: Accountable for managing Purview’s gross margin by limiting COGS growth relative to revenue, maintaining profitability and advancing customer adoption and usage growth. • Led $500M/year infrastructure COGS strategy, driving long-range planning, budgeting, and quarterly forecasts to optimize financial performance. In FY23, monthly forecasts and efficiency improvements closed a $50M budget gap. In FY24, COGS reduced by $25M under budget. • Established a weekly cadence with strict oversight to track and control spend against forecast. This facilitated early detection of significant cost overruns ($250K–$400K/day), allowing issues to be addressed within 2-3 weeks. Automating COGS tracking workflow to move to daily cadence. • Partnered with 12 global engineering teams to execute efficiency projects, driving significant COGS reductions of 25% in FY23 and 20% in FY24. Driving engineering efficiency initiatives in FY25 to realize $100 million in COGS savings, including $20 million from new projects.

Purview in Special Clouds: Responsible for expanding Purview solutions to new regions, including restricted Government Clouds, Go Locals, and Sovereign Clouds. • New Region Expansion - Led the rollout of Purview solutions to 20 regions as part of Microsoft's global Geo expansion. • Restricted Government Clouds – Partnered with 15 engineering teams across geo to ensure air-gap readiness. Collaborated with enterprise cloud team to deploy and operate Purview solutions in all restricted government clouds. • Feature Parity - Ensured feature parity across 40 unique cloud environments to maintain consistency and performance. • Led a team of 15 engineers to automate deployment workflow and validations. Improvements reduced the time to build a new region from 6 months to 3 months.

Purview / MDO Infrastructure Management: Ensure the capacity, resiliency, and compliance of infrastructure supporting Purview and Microsoft Defender for Office 365 services across all Microsoft clouds. • Deployed 20,000 new servers in 20 countries to meet Microsoft’s Advanced Data Residency commitment. • Replaced 30,000 servers across 15 regions (NAM, EUR, APC) for security compliance, including new SKU selection and pilot. • Successfully onboarded 20 new Azure services for SOC 2 and FedRAMP certification, ensuring compliance with regulatory commitments. Partnered with over 10 engineering teams to improve data handling to align EU customer commitments. • Led the migration of all Purview engineering teams to a standardized management framework to drive consistent compliance with regulations. • Introduced a continuous compliance process, establishing rigorous monthly and quarterly reviews to maintain operational integrity. Implemented regular failover testing to ensure system resilience, optimizing adherence to regulatory standards.

Project Description: DTSS Lighthouse Pipeline- End to end pipeline for Operations Analytics platform, including uploader, Elastic Search cluster, ETL & Storage in AWS Cloud. Monitoring for service health. DTSS Lighthouse Customer Experience - Rest API Layer, Service Health Dashboards, and Threshold based Alerting infrastructure. DTSS Hosting Portal - Hosting portal shell, Content templates and CMS integration HIRED AND MANAGED AN AGILE DEVELOPMENT TEAM Hired a new development team, established a rapid iterative development model and created a weekly release cadence. In a year, team created and delivered version 1 of highly available real-time operational analytics platform (Lighthouse). Lighthouse currently manages operations of 4 key Disney services. It has cut down data availability time on availability, security and user performance for the services from 1-2 hours to less than 10 minutes.

Microsoft O365 User Experience – Near real-time telemetry, Geo-Map of user experience, Tenant experience reports, Network connectivity and End User Performance Analyzer DESIGNED AND MANAGED DEVELOPMENT OF USER EXPERIENCE TELEMETRY In Microsoft O365 service, the user experience round client latency was one of the key issues. At start of this effort, customer performance data was collected but was not actionable. It was being computed monthly (with 50% failure rate) and pivoted around deployments which did not represent real customer experience. My proposal was to create near-real time telemetry on customer latency as it happens across the globe. Proposal was also have data pivoted around user (like distance, network and client). It took a lot of convincing to change the status quo and make investment to build this system. I coordinated across 3 discreet development organizations to build this system. In 3-4 months, we had clear visibility into of client usage, performance. For the first time in years we were able to articulate the potential root causes for key performance issues. Cross organizational initiatives were kicked off with address these concerns. I was tasked with coordinating the network improvements. Also was actively involved in triangulating regions that needed new Microsoft O365 POPs.

Microsoft O365 Scale Improvements – Stress Testing, Production data pipeline and Scale Scorecard MANAGED MICROSOFT O365 SERVICE SCALE IMPROVEMENTS In Microsoft O365 service was involved in managing a complex cross-team scale improvement effort. The effort began when a new beta release had significant scale regressions (in CPU and Memory). Based on my analysis, we had a huge engineering org with no clear data points to assign accountabilities to specific teams to prioritize scalability improvements. I worked on a Scale Score Card using production data to track features regressions compared to an earlier release (with different architecture). Usage of real production data provided great leverage in influencing feature teams to prioritize scale improvement initiatives. Over a period of 4 months, the improvements resulted in cutting down server capacity requirement by 30%. Scale score card is now automated and used as a quality gate to detect and prevent scale regressions. It has cut down the time to find and fix scale issues from months to days and also prevents P1 regressions entering production.

Lync Web App - Owned Functional Specification and Managed Desktop/Application sharing and Join features • Owned functional specification and tracking of Desktop and Application Sharing feature. It involved understanding the architecture of RDP based screen sharing. Worked with partner teams including Lync native client and RDP screen scrapping team to finalize interfaces, fix deliverable timelines and resolved integration issues. • Owned ‘meeting join’ experience on web app. It involved working with UX team to finalize design and to provide UX elements. Worked with security team to get sign-off on authentication module. • Created workflow to prepare first time user’s computer before meeting. Improved screen sharing plug-in version handling to simplify workflow for new and infrequent users. Mobile Communicator, Feature Phones • Owned functional specifications of mobile communicator server module. Created requirements specifications for performance validation and benchmarks for client and server components. • Worked with security team to develop a secure solution to remember password on mobile phone. • Analysed bandwidth utilization of Mobile client and suggested improvements to handle presence updates from server. • Conducted usability study for Mobile client in Europe region. Worked with the team to incorporate user feedback. • Managed vendors in creation of mobile web site for delivery of device specific Communicator client.

Cisco Emergency Responder (5.5 years) – Provide E911 support for Cisco VoIP Phones Cisco Unified Communications Platform - Centralized Security Provider for the platform DEVELOPED MISSION CRITICAL ENTERPRISE PRODUCTS Cisco Emergency Responder is an enterprise product that complimented Cisco Unified Communications Manager by providing key E911 support. In V1, I started off fresh from college working on administration and license management aspects of the product. We successfully created a robust product on time which met all stringent guidelines form E911 solution and it worked great for small to medium enterprises. CER V1, had limited scale (support 30K ports) and was not ready for larger enterprises. In CER V2, I took on challenge of re-architecting and improving 75% of the components. I successfully implemented design changes like scaled out discovery modules instances, re-designed in-memory data cache layer of discovered network data for efficient retrieval. Critical component, that I created continue to provide accurate and quick mapping of IP Phone location when a user places 911 calls from Cisco IP Phone.

Requirement Analysis, User Interface creation, Process Documentation

Program was focused on managing software companies. Specialized in marketing (Product Management, Business to Business Marketing) and Finance (Investments, New Venture Financing)

Computer Science Engineer which helps appreciate the importance of strong design and tighter coding. It has helped me in making right bets on design decisions which enabled them to withstand future requirement changes.