Dhananjay B

Team Lead, Risk Management at Razorpay! Transaction Handling and Dispute Resolution: Managed transaction queries and disputes, ensuring customer satisfaction and resolution. Handled Banking Ombudsman complaints from RBI, demonstrating regulatory compliance expertise. Fraud Prevention and Risk Management: Collaborated with partner banks and Cyber cell to manage charge backs/customer disputes, minimizing financial losses. Identified innovative risk reduction strategies, enhancing processes and reducing monetary losses. Proactively identified and eliminated fraud risks, ensuring secure transactions for customers and merchants. KYC Analysis and Merchant Risk Assessment: Conducted KYC analysis and website reviews of Merchants, ensuring compliance with regulations. Managed KYC due diligence, website assessment, and risk assessment for merchant onboarding and monitoring. Investigations and Compliance: Conducted in-depth investigations into complaints from Cyber cell and banks, ensuring timely and thorough resolution. Coordinated with law enforcement authorities and regulatory bodies, demonstrating strong compliance and coordination skills.