Dhanagopalan R

Lead QA and NPD activities ensuring compliance with IATF 16949, ISO 9001, customer-specific requirements (CSR), and automotive OEM standards. Drive zero-defect initiatives through rigorous incoming, in-process, and final inspections, process audits, and layered process audits (LPA). Conduct 8D and root cause analysis (FMEA, 5-Why, Fishbone) to resolve internal defects, customer complaints, and warranty issues. Manage APQP/PPAP documentation — specifications, control plans, and validation reports — for seamless pilot-to-mass-production transitions. Oversee supplier quality assurance including audits, PPAP approvals, corrective action follow-ups, and supplier development activities. Coordinate cross-functional teams for new product trials, validations, and regulatory submissions through certified laboratories.

Developed and implemented quality plans for new product launches, defining inspection and testing procedures to meet established standards. Tracked KPIs across all departments; prepared and presented weekly/monthly review reports, facilitating targeted action plans. Ensured cross-functional proficiency in SPC, PPAP, APQP, MSA, FMEA, 7 QC Tools, and RCA for continuous improvement initiatives. Served as primary QA liaison for SIEL and EPACK customers, resolving quality issues promptly and professionally. Led internal audits per ISO 9001:2015 annual audit plan; managed external auditor interactions and ensured timely closure of NCs. Utilized AutoCAD to create product specifications; developed and tested prototypes for functional, safety, and performance validation. Maintained compliance with ISO 9001, ISO 14001, and ISO 45001; handled document control for Home Appliance divisions (SIEL, Haier, EPACK, Nosh Robotics).

Managed key customer accounts (SEG Automotive, Sona COMSTAR) ensuring all quality requirements were consistently met. Independently executed VDA 6.3 Plant Process Audits in collaboration with SEG Automotive, adhering to industry best practices. Monitored supplier performance, providing actionable feedback to drive improvements and maintain quality consistency. Led root cause analysis for quality issues and implemented corrective actions to prevent recurrence; developed quality plans, procedures, and standards. Tracked quality metrics including defect rates, scrap rates, and customer satisfaction for data-driven decision-making.

Monitored and tested products to ensure they met customer requirements; performed incoming and final inspection across multiple processes. Conducted process capability studies (Cpk/Ppk); reduced rejection rates through targeted corrective actions and data monitoring. Collaborated with cross-functional teams to identify improvement areas, enhancing quality, efficiency, and productivity.

Performed visual and functional inspections on medical products per established standards; recorded results on check sheets. Collaborated with production teams to address quality concerns and ensure timely resolution.

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