daniel glaubach

* Provide break fix support for day to day issues to over 500 end-users. * Build, roll out, and troubleshoot new desktops and laptops for users. * Research, design, and test equipment and software for new rolling cart blood pressure monitoring systems. * Setup A/V equipment for department meetings, events, and all conferences. * Procure deals for new equipment, applications, and licenses.

* Develop business opportunities with new customers and secure new profitable revenue. * Develop an intimate understanding of customer’s organization structure and IT security needs. * Recruit and develop new business partners and go to market strategies. * Negotiate and prepare quotes, proposals, and contracts. * Maintain client relationships within my book of business. * Perform online customer presentations and product demos. * Manage prospects through the complete sales cycle. * Develop accurate forecast to meet and exceed quotas. * Participate in trade shows and technology conferences.

Ivionics is a leader in providing companies with the technology to help achieve their goals through better management of information and more effective collaboration. This is achieved by delivering stable infrastructure with world-class end user support; Security and Business Continuity Planning; cloud resources for data management, device independence and mobile access; Business Intelligence and custom applications; powerful communications tools. We have been successfully advising firms for decades in selecting, implementing and optimizing document management, case and content management, litigation support, accounting and practice management solutions. In addition to certifications with key technology providers such as Microsoft, Cisco, VMware, Citrix and more. We have expertise in the implementation, configuration and supporting firms and users in legal software solutions such as iManage, Open Text, Worldox, Netdocs, Workshare, PCLaw, Summation and Concordance, Juris, Time Matters, Orion, Aderant, and much more.

* Provide primary support to Managed Service client’s systems running Windows operating systems as well as VMWare. * Manage and troubleshoot hundreds of virtual machines with the use of vSphere. * Provide end-user break fix support for business applications and other business impacting software. * Support mobile device applications and functionality. * Provide cohesive communication between the field, helpdesk, and management. * Maintain and provide break fix support for HP, Cisco, and Dell SonicWall routers, switches, SANS, and firewalls. * Provide support for server maintenance and break fix for Windows Server 2003, 2008, and 2012 as well as ESXi. * Contribute to project planning, cost estimates, schedules, and the roll out of the project. * Scripting for batch files and login scripts. * Create and manage incidents in the ticketing system along with escalations. * Assist and monitor lower level engineers with their support duties.

* Provide primary on-site and remote support to Managed Service clients. * Troubleshoot, install, and configure hardware and software on Windows XP, Windows 7, Server 2003, Server 2008, and Server 2012 using HP and Dell hardware. * Manage Microsoft Active Directory network including network accounts, security, Group Policy, and troubleshooting. * Deploy, manage, and troubleshoot virtual hosts running ESXi and virtual machines using VMWare. * Assisted on project development, scheduling, cost, and rollout. * Provided training to end-users on the use of VMWare virtual machines as well as troubleshooting tips to other engineers.

* All Covered is the nationwide technology services division of Konica Minolta Business Solutions USA Inc., focusing on the unique computing, networking, and application needs of businesses across all verticals. Through its All Covered IT Services division, Konica Minolta helps companies achieve their goals through better management of information and more effective collaboration. Through one of our local offices in your area, you'll receive a customized solution for your IT network, including: * Computer and Network Consulting * Planning * Design * Procurement * Implementation * Maintenance * Management

* Manage a group of contracted clients, 40 plus clients on my book of business. * Maintain client retention and satisfaction. * Increase client profitability with project revenue and managed services contracts. * Technology Business Planning. * Work with client account team to leverage resources as needed. * Assist with development of technology budgets and propose additional projects. * Generate leads from client base and track all leads that come from the project team through CRM and Echosign. * Main point of contact for client communications. * Assist with documentation related to the delivery of managed services. * Understanding of the full service portfolio including extended services and offerings.