Divyank Goswami

What if you could turn a stagnant online delivery platform into a revenue-generating engine, or cut operational costs by millions with a single initiative? As a Product Manager, I thrive on taking big challenges and transforming them into opportunities for growth and taking products from idea to impact. Allow me to share two initiatives that I tackled with creative, data-driven solutions: First, 7-Eleven was struggling with stagnant revenues in its online delivery platform, and I was tasked with revitalizing the 7Now mobile app. To drive improvements, I implemented an automated catalog management process and optimized the e-commerce shopping funnel by collaborating with cross-functional teams across digital merchandising, operations, and engineering. These strategic efforts resulted in an XX% increase in Average Order Value (AOV) and a projected $XX M boost in annual revenues. Second, I’m passionate about leveraging data and customer feedback to drive continuous product improvement. As the product lead for the driver experience workstream at Skipcart, I conducted in-depth data analysis and focus groups with drivers to tackle high operational costs. I developed a driver rewards loyalty program that offered benefits to drivers, motivating them to fulfill more orders. This initiative reduced operational costs by $XX M within two months and lowered the driver churn rate by XX%, resulting in enhanced operational efficiency and driver loyalty. On a personal note, I’m a lifelong learner who enjoys exploring diverse cultures. I love cooking Indian food and I’m currently experimenting with specialty high-protein ice creams. I’m also an avid hiker with a goal of visiting all U.S. national parks, having already explored 12 of them. If you want to talk product or have a favorite National Park, I’d love to connect.