Darren Brady

Director of Customer Success @ Supio

About

Experienced Enterprise SaaS professional services & customer success leader with a record of success in growing & developing teams to achieve their targets & beyond.

Country

United States

City

Seattle

Industry

Computer Software

Skill

Supply Chain Consulting, Organizational Development, Churn Management, Business Process, Executive Reports, Case Studies, Software Development Life Cycle (SDLC), Strategic Planning, Privacy Compliance, Product Launch Planning, Consulting, Data Integration, Team Management, Product Demonstration, Program Management, Technical Product Sales, REST APIs, Smartsheet, Account Management, Social Media

Experience

Director of Customer Success

Supio

2026-2 - Present · 8 mos

Seattle, WA

Senior Manager, Customer Success

Supio

2025-6 - 2026-2 · 9 mos

Seattle, Washington, United States

Senior Manager, Customer Success

iTradeNetwork, Inc.

2023-10 - 2025-6 · 1 yr 9 mos

Seattle, Washington, United States

Customer Success / Implementation management. Focus on creating new segmentation, team(s) and GTM structure for scaled CS in Food & Beverage Supply Chain industry.

Enterprise Customer Success

WorkBoard

2021-8 - 2023-8 · 2 yrs 1 mo

Seattle, Washington, United States

Customer Success / Relationship management. Focus on creating an elite global post-sales customer experience, including engagement strategies and customer program management, as the ‘voice of the customer’ in the most strategic set of accounts. Strategy execution and transformation emphasis.

Transformation Manager

Smartsheet

2020-5 - 2021-4 · 1 yr

Program Management / Strategy. Strategic Initiative and program management across Customer Success, Professional Services, and Global Support. Applied emphasis on change management and strategic planning.

Professional Services Technical Engineer

Smartsheet

2019-8 - 2020-5 · 10 mos

Sales Engineering / Professional Services Sales. Pre-Sales technical qualification, positioning, and proposal for services strategy. GTM and Product Readiness focus.

Consulting Manager, West Region

Smartsheet

2017-2 - 2019-9 · 2 yrs 8 mos

Greater Seattle Area

Professional Services / Consulting management. Focus on hiring, developing, and retaining top consulting talent in a high-performance revenue creation role. --- Smartsheet Brightspot Award Winner Q1 2017 - Awarded for excellence in innovation Smartsheet President's Club 2017 - Awarded for activating cross-department collaboration

Solutions Consultant

Smartsheet

2014-11 - 2017-2 · 2 yrs 4 mos

Bellevue, WA

Professional Services / Consulting. Focus on configuration, deployment, integration, and adoption of Smartsheet at the Enterprise. Serving roles as engagement manager, technical project manager, and technical lead. Directly managed up to 4 HC

Customer Success Manager

Smartsheet

2014-1 - 2014-11 · 11 mos

Bellevue, WA

Customer Success / Account Management. Focused on Enterprise SaaS account management, implementation strategy, software governance, and user training.

Account Manager

BigDoor Inc.

2012-8 - 2013-9 · 1 yr 2 mos

Seattle, Washington

Account Management / Inside Sales. Focused on configuration/strategy for consumer-facing digital rewards programs and Inside Sales to SMB/Enterprise prospects.