dewald de bruin expert
chief operations officer
About
Back Ground: * Operations Management within various industries and environments * Vast experience in Inbound and Outbound contact centers, both local and international operations * Both in the hosted and outsource environment. * Supported operations with a combination of inbound, outbound, telesales, back-office and automated process fulfillment. * Contact Centre Technology Specialize in: * Operations Management * Service Delivery Management * Inbound / Outbound / Hosted Call Centre Services * Project Management * Client Relationship Management * Business Development Specialties: Operations Management, Call Centers / Account Management / Client Relationship Management
south africa
johannesburg
information technology and services
outsourcing, crm, call centers, contact centers, management, account management, team management, call center, business process, team leadership, business development, itil, project management, operations management, service delivery, leadership, it service management, management consulting, telecommunications, customer relationship management, new business development, customer service, solution selling, bpo, channel partners, professional services, telemarketing, pre sales, selling, sla, vendor management, it outsourcing, sales, contact centre, customer relations
Experience
account manager
direct channel holdings (pty) ltd
Dedicated Account Manager for various key accounts for Direct Channel. Also repsonsible for the growth and development of those accounts.
senior team leader
direct channel holdings (pty) ltd
Was responsible for 180 agents and 4 Team Leaders. Managed various financial services campiagns.
project manager
direct channel holdings (pty) ltd
Implementation and Project Management of Daimler SA’s Inbound and Outbound Customers Services Unit
team leader
direct channel holdings (pty) ltd
Managing and development of a team of 12-20 agents selling financial services products.
assistant technician
astec uk
Worked and Travelled in the UK for 2.5 years. Worked in the building industry.
senior sales consultant and second in charge
o'keefe and swartz
Worked as a Senior sales consultant and was later appointed as second in charge of a team of agents.
chief operations officer
inovo telecom (pty) ltd
* To ensure operational effectiveness in the daily operations of the technical services function/business unit. * Strategy & Planning * Team Management * Project Office Management (PMO) * Technical Support * Professional Services * Implementation Services * Service Delivery Management * Service Desk
account manager
inovo telecom (pty) ltd
* Accout Management * Channel Management * Business Development * Sales and Marketing * Service Delivery Management
account manager
gijima
* Business Development for Gijima Commercial Vertical * Account Manangement * Project Management * RFP's * Operations * Transformation
account executive
digital solutions group
* Responsible for complete account management for some key accounts as well as new business acquisition * Roles and Responsibilities * Account Management * Defined & delivered operational objectives * Designed and implemented project plans * Projects set up to best practice standards * Managed SLA’s * Controlled risk on the project * Managed key outcomes on the project * Completed findings, observations and recommendations document for clients * Account growth * New business acquisition * Invoicing * MIS
senior manager business development
rewardsco contact centres
* Responsible for business development as well as all account management for Rewardsco Contact Centre * Roles and Responsibilities * Complete Account Management * Defined & delivered operational objectives * Designed and implemented project plans * Projects set up to best practice standards * Managed SLA’s * Controlled risk on the project * Managed key outcomes on the project * Completed findings, observations and recommendations document for clients * Account growth * New business acquisition * Account Management * Invoicing * MIS
business solutions manager
direct channel holdings (pty) ltd
* Set Up and manage of all aspects of any internal and external projects and initiatives to include: * Consulting * Project Management * Account Management * Business Development * Processes and Procedures
Education
boston business college
marketing
project management
design
project management
Also did a business process and Moduling course during this period.
dewald de bruin expert's Contact Information
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