Devyn McMurry

Successfully manage a $36 million residential building, ensuring the safety, functionality, and maintenance of 200 rooms to provide a secure and well-maintained living environment for over 1000 residents yearly. Manage a weekly team of staff members to maintain and clean a 600,000 square foot facility, developing a zoned cleaning plan and implementing training sessions to ensure consistency and accountability. Build good rapport with external agencies by coordinating and preparing accommodations. Submit, track, and ensure completion of maintenance requests for the residential building and the training facility to ensure residents and company staff can conduct training safely and contently.

Provided technical support and training to end-users, increasing user satisfaction and productivity. Accounted for and maintained 40 assets, conducting quarterly inventories to ensure accurate tracking and compliance with organizational standards. Processed in excess of 100 System Access Authorization Requests for the training department and the medical department, ensuring timely and secure access to essential systems.

Imaged, patched, and maintained more than 300 assets to provide seamless communications. Administered and maintained user accounts for over 120 daily users, including passwords changes, account resets and troubleshooting to ensure seamless system access and security. As the Video Teleconferencing Coordinator, exceeded 100 hosted teleconference meetings while providing on-site troubleshooting. Processed over 150 System Access Authorization Requests as the Information Assurance Systems Security Officer.

Installed, managed, and secured 40 servers supporting six major projects and training exercises, ensuring reliable and protected data access for all users in both routine and high-pressure environments. Recognized for exceptional attention to detail and expertise, earning a high evaluation during a comprehensive organizational inspection. Processed 125 technical support requests, ensuring seamless network access and reliable IT services for executives and staff teams in both the office and field environments.

Successfully completed the rigorous 13-week United States Marine Corps Recruit Training, demonstrating discipline, physical endurance, teamwork, and adaptability under high-stress conditions. Completed intensive combat training focused on teamwork, leadership, problem-solving, and safety in high-pressure environments, developing strong discipline and the ability to effectively under stress. Completed advanced training in data network administration, gaining firsthand experience in installing, configuring, and maintaining computer networks, troubleshooting technical issues, and ensuring secure and reliable communication systems.

Collaborated with team members to deliver exceptional customer service through both in-person and phone interactions, enhancing overall customer satisfaction. Processed special orders, returns, and transactions accurately through register and online platforms, maintaining efficient customer service and order fulfillment. Unloaded and received weekly product shipments, efficiently organizing inventory in the backroom using an alphanumeric system to ensure accurate tracking and easy retrieval.