devika mathur

team leader - business support

About

Experienced Resourcing Specialist with a demonstrated history of working in the mining & metals industry. Skilled in Sales, Customer Relationship Management (CRM), Screening, Management, and Employee Training. Strong support professional with a Post; MBA focused in HR from Amity Business School, Amity University.

Country

india

City

gurgaon

Industry

mining & metals

Skill

team management, employee engagement, human resources, recruiting, employee relations, hotels, management, talent acquisition, business strategy, business development, crm, customer service, sourcing, mis, customer satisfaction, teamwork, employee training, training, sales, performance appraisal, talent management, leadership, interviews, microsoft office, screening, management information systems

Experience

team leader - business support

rio tinto

student

amity business school

2011-6 - 2013-4 · 1 yr 11 mos

* Specializing in Human Resource. Have worked on several projects related to my curriculum like: * Psychometric testing of students in Amity. * Knowledge Management operations in the BPO sector. * A comparative analysis of Pizza Hut and McDonald's. * Job satisfaction in the education industry using SPSS. * Inventory Management at one of the leading hotels in New Delhi.

sales executive

the suryaa new delhi

2011-5 - 2011-9 · 5 mos

* To deal with corporate clients for selling rooms and hotel services of the hotel. * To meet business targets, organize events & liaison with banquets, operations and the finance department of the hotel to make weekly & monthly reports * To deal with corporate clients, to recognize potential of the company, which can be materialized in terms of revenue for the hotel. * To meet set targets in terms of room nights, events and to assure the guest satisfaction, market analysis & implementing strategies to capture targeted market segment. To keep track of guest preferences in terms of facilities and benefits provided by the hotel and ensure the comfortable stay of the client. * Interacting with potential customers and addressing the clients queries by getting it coordinated with the concerned department. * Maintaining the database of generated leads. * Preparing daily activity reports and MIS.

executive

naukri.com

2010-2 - 2011-2 · 1 yr 1 mo

* Generating sales by selling the career services like resume writing, resume flash, etc. * Doing retail sales of naukri.com products and services. * Interacting with potential customers and addressing the clients queries by getting it coordinated with the concerned department. * Maintaining the database of generated leads. * Team Management and Preparing daily activity reports and MIS. * Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

intern

ogilvy & mather

2012-5 - 2012-6 · 2 mos

guest relations officer

shangri-la hotels and resorts

2007-6 - 2008-10 · 1 yr 5 mos

* Taking care of Reception, Cashier & Reservations as a Service Associate. * Guest Interaction, Situation Handling and exceeding guest expectations are the main strengths and also special skills. * Ensuring smooth functioning of the department by meeting guest expectations, taking care of the departmental budgeted cost.