Devika Karanam

• Effectively manage different campaigns for multiple clients with various demand generation projects simultaneously. • Developing the calling guide , training and managing the team around 15 pax across delivery team across 4 APAC offices and GCR • Design dashboard's (database front-end)of targets based on criteria and effectively evolving the program critical analysis. • Conduct weekly or bi-weekly status calls, Monthly and Quarterly Business Reviews with Clients to measure the effectiveness of the campaigns through Sheets, Sales force CRM delivering reporting and insights • Generating weekly status and monthly reports reviews and create Dashboard Analysis for Management Reviews- showcasing program updates, results, Market Analysis & Intelligence, Sales Pipelines for key success measures and tracking progress

• Assist Program Managers for preparing the weekly reports and monthly reports • Provide feedback on the campaigns to the program managers • Manage Tele-Team, helping them if they facing any challenges for the programs • Train the team on the lead report writing, Soft skills, listening to their calls and provide them the feedback • Managing program weekly calls in the absence of the program managers

• Performing outbound calls and interviewing concern persons like IT Managers, C-level contacts, HR Directors for Sales lead generation projects, list development, event recruitment projects and others. • Supporting live chats for the clients like Dassault Systems. • Generating weekly status and monthly reports reviews and create Dashboard Analysis for Management Reviews- showcasing program updates, results, Market Analysis & Intelligence, Sales Pipeline, etc… and also sharing the reports with Internal team and Clients • Managing the internal team, providing training, leads assigning, project administration, generating weekly and monthly reports to the resource located in ANZ, Korea, and Japan for VMware project

• Perform outbound sales activities such as cold calling, leads follow-up and offer extensions to the new customers. • Experience working on various projects and clients for APAC regions and generating BANT4 and BANT3 leads • Lead generation in hardware space such as laptops, desktops, and printers • Lead generation in software space such as testing applications, cloud hosting, and backup recovery systems • Formulating analysis plans and acquiring complete project details including updates in Sugar CRM tool. • Handling contact acquisition of IT Manager/ IT directors and other senior staff. • Handling of projects like fixing appointments to meet clients face to face or phone meeting with subject matter experts. Documenting all information including minutes of meeting for coordination and record keeping. • Maintain regular contact with clients to identify new opportunities and customers – remain available for addressing customer issues, queries and other requirements. • Gathering of customer satisfaction surveys and regularly update contact database. • Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data capture and update in the Data CRM. • Conducting in-depth data analysis to identify potential clients at risk and to identify clients with revenue opportunities. • Authoring reports containing actionable recommendations.

• Provide a description of product benefits and special offers to the customers over the phone. • Advisory to customers about these product benefits. • Gather and document the customer information. • Follow up with customers for necessary documents.

• Evaluation, survey, planning, installation & commissioning of various services (i.e. VPN & ILL etc.) to corporate customers. • Coordination with various departments like NOC teams, provisioning teams, program managers for providing necessary resources to customers. • Working on LAN/WAN connectivity. • Co-coordinating with corporate customer like Tata Communications, Aditya Birla, Uninor, ICICI ,HDFC etc. and providing the updates of ongoing deliveries (Via mails / calls) on day to day basis. • Good understanding of technology with excellent ability to learn new technologies and using it for the best possible solutions leading. • To be responsible for accurate and timely issue of quotations and proforma invoices and follow-up with the customers. • Commissioned 800+ customers in AP region. • Co-coordinating with RF engineers & get resolved for NON feasible locations & recommending Antennae Tilt and Azimuth verification at all locations. • Migrating existing P2P links to fiber to enable hassle free services to customers. Where there is service impact with RF interference. • Identifying the Problematic Areas and resolving interference issue for RF Circuits. • Raising Purchase requisitions and Maintaining RF database and updating portal on daily basis. • Attending weekly & monthly reviews with internal Teams to meet the business requirement. • Responsible for complete client satisfaction. Maintaining Data base & issuing material to all locations of AP region. • Provisioning new links, up gradations, degradations for existing customers.