Devi Fajria

- Managing procurement of heavy equipment (forklifts, hoists, pallet scales) and industrial machinery (bale presses, conveyors) with annual procurement value exceeding Rp6 billion (~USD 400K). - Reduced procurement lead times by 20–25%, minimizing downtime and ensuring operational readiness. - Achieved 10–15% cost savings through vendor consolidation and bulk negotiations for equipment and renovation projects. - Oversaw procurement for renovation and electrical installation projects, coordinating with contractors and internal teams to ensure timely, cost-effective execution. - Developed and implemented Standard Operating Procedures to standardize procurement processes and improve compliance. - Handled full procurement cycle: RFQs, vendor selection, Purchase Order issuance, delivery monitoring, and Goods Handover Report (BAST) processing. - Maintained accurate procurement records and tax documentation (PPN, PPh 21/23), collaborating with Finance for smooth reporting. - Built and maintained vendor database to ensure quality, warranty compliance, and supplier reliability

- Developed and delivered Standard Operating Procedures (SOPs) and team training sessions to ensure consistent, high-quality support. - Supported billing, subscription, and payment issue resolution. - Monitored key performance indicators (KPIs), including response time and customer satisfaction, to drive team performance. - Analyzed customer feedback and complaint trends to identify service pain points and implement improvements. - Resolved escalated cases and provided guidance to intern for complex customer issues. - Delivered weekly reports with insights that enabled management to make data-driven decisions. - Worked cross-functionally with Product, Operations, and Finance teams to align support initiatives with company goals.

- Handled 14,000+ customer interactions annually across WhatsApp, Instagram, and email, ensuring timely and professional support. - Resolved complex customer issues quickly and clearly, helping users understand products while increasing satisfaction and loyalty. - Managed subscription payments and billing processes with high accuracy and timeliness. - Coordinated with the Finance team to streamline payment processes and resolve billing issues promptly. - Supported day-to-day resolution of inquiries related to billing, subscriptions, product usage, and complaints. - Collaborated with other departments to ensure a seamless and consistent customer experience

- Provides the customer reliable source of knowledge about the company products introduce and sell company goods and services to new or existing customer - Greetevery customer promptly and answer questions completely to maximise service opportunity and increase sales - Handle 90+ calls, chats daily with duties including signing up new customers, retrieving customer data, invoicing customer, filling document, operational - Communicated and worked closely with customers to ensure great customer experience and resolved any customer issues, complaints and problems - Processing transactions such as withdraws, transfers and foreign exchange