Devi Jayavelu

1. Experience in testing CRM, Web Application, Billing and Order Management (iOS, Android, website (iOS, Android & Web) 2. Manage our corporate website including: working within our CMS, reporting bugs, updating content, as well as defining performance KPIs to measure, track, report on. 3. Defect Reporting and Tracking: Document defects discovered during testing accurately and clearly in a bug tracking system. Provide relevant details, steps to reproduce, and any additional supporting information to assist developers in resolving the issues. 4. Ensure all fixes & changes during the test phase are adequately documented, tracked, and released into a final release schedule. 5. Provide training and support to content contributors and stakeholders on content management systems, processes, and best practices. Create documentation and guidelines for content creation, formatting, and publishing.

1. Executes day to day updates of the product and launches on dell websites- includes online Products, Product Services, Supports, Deals in websites. 2. Work closely with cross-functional teams, including marketing, sales, product management, and IT, to align strategies, share insights, and drive collaboration. Effectively communicate complex data and analysis findings to non-technical stakeholders. 3. Prepare regular reports and presentations to communicate findings, insights, and recommendations to key stakeholders, including marketing managers, executives, and other relevant teams. Provide data-driven insights and actionable recommendations to optimize marketing campaigns and improve overall performance.

1. Add / Edit Inventory (products), description, Product Specifications, Prices, Photos by using AEM. 2. Develop and create engaging and informative content, and website copy. Edit and proofread content for clarity, grammar, and adherence to brand guidelines. 3. Manage content publishing workflows, ensuring timely and accurate publication of content across various platforms, such as websites, blogs, social media channels, and email newsletters. Utilize content management systems (CMS) to input, format, and schedule content. 4. Ensure adherence to brand voice, style guides, and legal requirements, such as copyright and data protection. Optimize content for search engines by incorporating relevant keywords, meta tags, and headers. 5. Regularly review and update existing content to ensure accuracy, relevance, and freshness. Monitor and respond to user comments, feedback, and inquiries on various content platforms. 6. Provide training and support to content contributors and stakeholders on content management systems, processes, and best practices. Create documentation and guidelines for content creation, formatting, and publishing.

1. To Create a Product detail page for all the categories across the website and approves content to be published. 2. To execute daily offer updates, site launch and product launch by using CMS to upload creative elements, Issue tracking and resolving (issues regarding sending, receiving, and returning items), creation and provision of monthly and weekly production forecasts to our vendors. Regularly test the site experience, set up A/B testing; report and follow up issues.