Devansh Shah

• Oversee NetSuite updates, changes, and testing to ensure system integrity and performance. • Manage data import processes and system migrations, ensuring seamless transitions and data accuracy. • Configure and customize NetSuite to align with evolving business needs and requirements. • Provide ongoing technical support, swiftly resolving issues to maintain system functionality. • Apply expertise in billing, payments, accounts receivable, general ledger, revenue recognition, planning, and reporting to enhance financial processes. • Customize and maintain reports, dashboards, and saved searches to support data-driven decision-making. • Serve as the primary point of contact for all NetSuite-related inquiries and support. • Lead testing, planning, execution, and optimization efforts to continuously improve system performance. • Support and manage customizations, integrations, scripts and workflow rules to enhance system capabilities

• Developing and maintaining integration lifecycle and implementing best practices • Driving process and system efficiencies to promote data integrity and ensure delivery of accurate data • Monitoring and maintaining the ongoing system integrations between our accounting system (NetSuite) and our cloud-based financial planning tool (Vena) • Planning, reviewing, and managing customization and integration requests • Researching and analyzing application behaviors and improve performance and stability • Working directly with internal customers and third-party vendors to provide technical support, research, troubleshoot, and resolve integration issues in a timely manner • Partnering with IT business partners and Finance team members to develop consistent and standardized processes and services across the organization • Ensuring that processes and procedures adhere to defined audit and internal controls • Leading Finance Team projects in accordance with established methodologies, conduct unit testing, create test plans, and oversee end-user testing • Collaborating with and overseeing the work of external integrators to deploy high-quality solutions and systems across the Finance organization • Providing data and generating reports to assist with analysis, business process mapping, reporting needs, continuous improvement initiatives, change management, and support for optimal usage • Supporting Procurement and AP on the creation and maintenance of custom configuration and creation solutions within the Coupa platform.

• Leading the maintenance and some development of critical business systems such as NetSuite, Oracle PBCS, MS Dynamics GP 2015, and a modern Azure data warehouse and tabular model with Power BI, HAM and KwikTag. • Testing software based on Dexterra Group's best practices and specifications. • Implementation of our core ERP systems for areas not currently on NetSuite/Oracle PBCS. • Responsible for supporting the achievement of Service Level Expectations (SLE) for supported applications. • Representing the team at various cross functional meetings and/or projects; promote existing and new programs and/or policies. • Participating on teams or projects which recommend, coordinate, and implement changes and/or improvements to products or systems.

• Serve as the primary liaison between Oracle NetSuite and the customer • Design solutions to problems that may be unstructured and that may require conceptual/creative thinking. • Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products • Build successful customer relationships • Use decision-support tools to answer pressing client questions. • Collaborate with internal teams on multi-faceted problems Successful Technical Support Analysts advance in their technical, communication and management skills to gain their designation as an Oracle NetSuite SMEs and eventually get inducted as SuiteGurus; something that can currently be exclusively achieved with a high-performance team environment in Oracle NetSuite Support. This advancement opens doors for more opportunities to more than 30 areas of specializations and career advancement.

• Supervises the Geek Squad team and drives the financial and operational outcomes of the Precinct. • Provides coaching and motivation to Geek Squad Agents as needed to achieve sales and operational goals. • Manages the profitability and performance of the department through the use of the designated scorecards and assessments. • Ensures the agents are fully trained and all applicable training is completed including certification. • Manages the repair, install, and support of both PC and Consumer Electronics products to customer satisfaction. • Develops, maintains, and communicates up-to-date knowledge of Geek Squad strategies to the team. • Completes Customer Service Evaluations (CSEs) for Agents according to the frequency and standards identified by the store. • Provides input to schedule and reviews schedule for accuracy. Monitors Precinct coverage frequently; confirms adequate zoning.

∙ Assist clients with service/repair issues, troubleshooting and resolving client issues and complaints in a positive manner that helps to build business and enhances client loyalty. ∙ Perform repairs, upgrades, and related services. Also, by providing technical information to clients on products and services to cater to their needs. Although educating them to avoid similar problems.

• Redesigned static Excel worksheet database of video production company into dynamic • Prepared dashboard and applied reporting techniques like pivot table, GANTT charts, Scenario Management • Created various mathematical formula in order to get concise figures in the excel worksheet.

• Designed test scenarios for different kinds of testing like usability, system, unit, integration, functional, performance • Analyzed the results and created reports of the observations and presented to Development Team