Dessiree Troncoso, MBA

Director of Operations @ Coso Capital

About

Hi, I’m Dessiree and I love talking about real estate. Here are few quick and painless facts about me and my experience. I have over ten years of experience in real estate with a focus on acquisitions and disposition of residential investments. I have worked with properties ranging from single-family homes to small and midsize multifamily properties. My experience includes property management, market research, marketing campaigns, and financial analysis. I consider myself a lifelong student. Whether it's reading a book, taking a course or seminar – I enjoy learning. Currently, I'm focused on learning more about building sustainable and affordable residential homes to improve both people's lives and the environment.

Country

United States

City

Ocala

Industry

Real Estate

Skill

Sales Management, Sales, Marketing, Advertising, Customer Service, Volunteering, Recruiting, Event Planning, Training, Business Development, Microsoft Excel, Management, Social Media Marketing, Public Relations, Research, Social Networking, Microsoft Office, Policy, Leadership, New Business Development

Experience

Director of Operations

Coso Capital

2014-9 - Present · 12 yrs 1 mo

Florida, United States

• Conduct market research to analyze economic trends and identify potential property acquisitions and development opportunities. • Develop and execute targeted marketing campaigns, generating a consistent pipeline of leads that resulted in successful property acquisitions. • Manage property management team to ensure operational efficiency and alignment with financial goals to maximize profitability. • Oversaw a $1,000,000 property renovation that increased property value by 60% and resulted in a 38% increase in rental income, improving return on investment for investors. • Managed renovations, including bid evaluation, contractor management, and budget coordination, ensuring projects were completed on time and within scope.

Compliance Specialist / Internal Auditor

Nephron Pharmaceuticals

2013-10 - 2014-8 · 11 mos

Orlando, Florida Area

• Conducted internal quality audits to ensure compliance with current Good Manufacturing Policies and assure compliance with internal procedures/policies, FDA regulations and Department of Health regulations. • Managed and coordinates quality improvement projects and special projects between various departments. • Analyzed non-conformities and variances, identified trends, and escalated findings to the Corrective and Preventive Action (CAPA) system to drive resolution and process improvement.

Call Center Manager

Nephron Pharmaceuticals

2013-1 - 2013-10 · 10 mos

Orlando, Florida, United States

• Analyzed consumer complaint trends and presented insights to the Quality Assurance Management team for informed decision-making. • Developed a comprehensive Customer Service Manual, standardizing customer communication protocols and documentation practices. • Trained employees on departmental procedures and customer communication standards, improving overall service quality and regulatory compliance.

Enrollment Advisor/Marketing

University of Phoenix/Central FL Campus

2010-3 - 2013-1 · 2 yrs 11 mos

Orlando

• Developed and managed over $700,000 in sales pipeline. • Manage relationships with existing students to maintain sales with enrollment. • Elected by Director as Founding President of one of the first student chapters to lead development of orientations, workshops, career coaching, and networking events for students. • Facilitate New Student Orientation to groups of five to twenty-five students.