Desmond Ng

Head of Martech at M1, driving the strategy and execution of our marketing technology stack to deliver personalized, data-driven customer experiences. I lead a talented team across AEM, Salesforce Marketing Cloud, Adobe Target, Tealium CDP, ContentSquare, and Snowflake, turning insights into actionable campaigns and optimizing customer journeys. Passionate about leveraging technology to enhance engagement, automate processes, and create measurable impact.

Leading technology-driven initiatives to modernize operations and enhance customer experiences. As lead Product Owner for mobile and web platforms, I drive cross-functional programs using Agile practices, including sprint planning, stand-ups, and retrospectives, while focusing on customer experience design to deliver intuitive and impactful solutions. Passionate about leveraging emerging technologies, data, and process innovation to create measurable business impact and empower teams.

Leading end-to-end strategy and execution for mobile, broadband, and digital services. Driving product development, sprint planning, and customer-centric design to deliver innovative, data-driven solutions that enhance engagement and business growth. Passionate about turning insights into scalable products that delight customers and create measurable impact.

Recognised with multiple industry honours including the SICC Award (2018), InnovPlus Awards (2016, 2017), and SCS Best Tech Award (2017). Delivered pioneering applications of VR/AR across diverse sectors: advanced aerospace training through Project Tango, enterprise innovation at Accenture’s VR IoT Centre of Excellence, and immersive training for CAG AES. Transformed healthcare education with NUH Sciences VR Dentistry, streamlined logistics via SATS AR Cargo Management, and redefined design experiences with Ascott VR Architectural. Strengthened security through Leacov VR SecureSG, while shaping early learning with NTUC MyFirstSkool AR Preschool.

Delivered a portfolio of market‑defining GPS innovations across consumer, enterprise, and safety segments. Pioneered navigation with Magellan Roadmate for vehicles, expanded into fitness wearables with Magellan Switch and Magellan Echo, and advanced cycling technology through Magellan Cyclo. Strengthened outdoor exploration with Magellan eXplorist, while driving enterprise adoption via Magellan Pro 10 Geo Information Systems. Enhanced road safety through Navman Mivue crashcam recorders and transformed 4WD navigation with Navman MY ESCAPE / TRUCK GPS solutions.

Led major cross-border digital innovation initiatives between Singapore and China, including the launch of the Shanghai–Singapore Digital Media Testbed and the development of an integrated digital platform connecting enterprises across both markets. Delivered significant industry outcomes such as the $8M FutureBooks launch, creating 170 skilled jobs, and securing more than $6M in project deals during the Shanghai Trade Mission.

Most Dynamic Employee Award (2004). Spearheaded launches including VoIP, Mobile TV, Drove enterprise transformation through Mobiltec mPower CMS and Vignette Enterprise Platform. Delivered SoundBuzz Music Portal and WiderThan RingBack Tone CMS, OpenWave Web‑to‑WAP rendering engine that redefined mobile browsing and accessibility in the early mobile internet era.

Mechanical Engineering

Human Factors Engineering