desmond hobson

* Provide Local and Remote Technical Support-to Individuals and Small businesses * Experience in Windows, Mac and Linux * Provide 1st and 2nd line technical support; * Identify, diagnose, and resolve problems with hardware, software and network related issues * One-on-one end-user problem resolution via phone, email, and/or face-to-face * Various anti-virus packages for virus & Spyware Removal and security * Wireless Networks and remote monitoring * PC, Server Building and repair proficiency * Cable/Telephone installation, maintenance and support * Data back-up and disaster recovery * Troubleshooting and testing skills * Reliable, good communication skills and easy to work with

* Managed IT Department-provided support for over 300 users at multi-site locations * Infrastructure Operations support to internal and external customers as per Service Level Agreements (SLA's) * Manage and Co-Ordinate resolutions with the appropriate resolver groups * Manage and maintain equipment, monitoring of systems and services per customer expectations * Perform change management, configurations, design and implementation of the supported product systems * Manage Offsite location of tape backup and disaster recovery * Manage the Installation, Configuration, and maintenance of multiple servers and clients environments * Analyzed and resolved hardware/software problems of both server/end-user and telephone systems * Provided IT training and workshops for employees and clients * Manage completion of Special Projects * Developed and maintained IT Department operations and security procedures * Active Directory experience

* Provided Technical Support-for new and existing DSL customers * Trouble Shoot Pre-installation of Digital Subscriber Lines * Provision for copper and fiber cables for DSL Service * Managed and Mentored new employees on analyzing and resolving problems

* Provided Hardware and Software Warranty Maintenance-to customers for computer manufactures * Software Service Calls- Microsoft Windows, Office, Exchange, Outlook, and Lotus 123 Notes * Y2K Compliance Testing- necessary upgrades and backups * Configuration of end-user IP/TCP protocols settings * OS, Application, and Network Support * Internal and External user phone support * Replaced disk drives, system boards, adapter cards, and configured systems * Configured network adapters and troubleshoot local hubs and switches

* Specialized in satellite communications and Wideband/RF Systems * 51st Combat Communications Special Forces unit * Preparations of equipment and site survey prior to deployment * Onsite Setup, Configuration and Support- Armed Forces Remote Tactical Communications * Accurate information with several encryption/decryption devices and software packages * Technical support for over 900 NT workstations * Upgraded existing workstations from NT 3.51 to NT 4.0 * Installed, Configured and Troubleshoot-MS Office, network printers and flatbed scanners * Provided end user support of hardware and software issues

* Summary: * This position fulfills multiple roles and work in all IT areas relevant to SA IT Services * organization. The System Administrator demonstrates ability in managing IT systems, * managing virtualized systems using hyper-V and applications, managing storage * networks, managing security firewalls and policies, engineering and provisioning, operations and support, Maintenance, managing active directory.