Desirè Ravasio
Trade Marketing Executive @ TENACTA GROUP SPA
-
Italy
Consumer Goods
Zendesk, Analisi dei dati, Reporting e analisi, PowerPoint, Customer experience, Shopify, Lingua inglese, Microsoft Excel, Lingua spagnola, Lavoro di squadra
Experience
Trade Marketing Executive
TENACTA GROUP SPA
Barcellona, Catalogna, Spagna
Digital Customer Care Specialist
TENACTA GROUP SPA
Bergamo, Lombardia, Italia
- Assistance Spain and abroad (excluding France): operational management of tickets and complaints (returns, warranty replacements etc.) - Reporting: Zendesk Volumes - progressive and ticket volumes for contact reason. Post launch analysis: analysis of contact reasons, comments, reviews of a specific product/product family Report based on needs: e.g. Amazon contact report, product report, insight identification etc. - Development of new projects and implementation of Customer Care in omnichannel optics: Agent Knowledge Base, service automation development via Chat BOT and implementation of AI - Social comments: moderation of comments and analysis - Amazon Answers - Assistance Italy (chat/calls/social/tickets and complaints): from February 23 only a support of the team in the peak season
Education
Università degli Studi di Bergamo
Indirizzo commercio estero e mercati finanziari
Desirè Ravasio's Contact Information
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