Desiree Acuna

I am an Office Manager and Senior Paralegal with over 20 years of experience in California Workers’ Compensation law. My background spans case management, analysis, settlement strategy, and client advocacy guiding cases from intake through resolution with efficiency and precision. After having the privilege of working with Attorney Dan Epperly at different points throughout my career, I’m proud to have rejoined his firm in a leadership role. I oversee firm operations, mentor staff, and support complex case strategy to ensure each client receives exceptional service and informed representation. Our firm proudly represents injured workers and California’s public safety personnel, standing for fairness, compassion, and justice for those who serve our communities. My work is driven by a commitment to professionalism, integrity, and a genuine passion for helping others navigate the workers’ compensation system with confidence and care.

Organized donations for individuals and families in need and volunteered to distribute supplies monthly. Assisted with various outreach programs to support the homeless and underserved communities.

Manage a large caseload of injured workers, ensuring timely and accurate follow-up on medical care, legal filings, and client communications for both English and Spanish-speaking clients. Serve as a liaison between injured workers, attorneys, insurance adjusters, and medical providers, ensuring clear communication and resolution of disputes. Review and analyze QME/AME reports for compliance and accuracy, request supplemental reports, and make necessary amendments to ensure appropriate legal action. Provide permanent disability ratings using the Schedule for Rating Permanent Disabilities to assess case value and guide the legal process. Draft and file various legal documents, including Petitions for Penalties, DORs, and Panel Requests, while adhering to strict deadlines. Assist in organizing and maintaining case files, medical records, and legal documentation in accordance with internal policies and legal requirements. Develop and maintain effective working relationships with clients, medical professionals, and legal teams to streamline case resolution.

Helped build and deliver beds to children in need, ensuring they no longer had to sleep on the floor. Participated in group projects to assemble beds and deliver them to homes in need.

Managed workers' compensation cases, from intake to resolution, coordinating with clients, defense attorneys, and adjusters. Conducted client intake, answered phones, and maintained case files. Scheduled depositions, subpoenaed records, and filed legal documents. Prepared exhibits for trial and rated medical reports for case handling.

Managed unlawful detainer cases from filing to resolution, ensuring timely and accurate documentation. Drafted legal documents such as unlawful detainer complaints, summons, and requests for judgments. Communicated with property management to draft and issue 3-day notices to clients. Filed legal documents in compliance with court procedures.

Managed daily operations, including member relations and strength training programs. Led group and individual training sessions, fostering a motivating and supportive environment. Oversaw business growth and managed client scheduling and memberships.

Managed a caseload of up to 300 workers' compensation cases with the support of an assistant. Conducted intake interviews, completed necessary paperwork, and coordinated medical appointments. Managed benefits, including medical, temporary disability, and permanent disability, and communicated regularly with insurance carriers and attorneys. Reviewed AME/PQME reports and determined permanent disability ratings for clients.