desiree doiron

* Promoted to quality assurance leader as an Area Manager for the Southeast Region fiber build, partnering with Contract Administration to improve business relations with the Region’s Prime Vendors. * Managed (4) management employees, (1) craft associate employee, (7) contract vendors and (200) * sub-contractors. * Provided daily support and direction to meet the company's quality assurance guidelines and specifications on the construction fiber network. * Designed and implemented the "Zero Tolerance" policy to ensure Prime Vendors created minimal damages to Verizon infrastructure during construction. * Reduced customer complaints through the implementation and administration of the customer service experience "You Touch It, You Own It".

* GTE 1997 * 2002 * Administrative Assistant * Assigned to the Fiber to the Curb project. Supported entire project, including maintaining local data base and supporting field technicians. * Executive Assistant 2002 * 2005 * Supported Director of Operations in Tampa. * Assumed oversight of multiple special projects.

* Supervise 24 Outside Plant, Fiber Splicers and Linemen and for all field, safety and administrative reporting of the daily operations of the business. * Responsibilities include reducing expense costs on Road/Obligatory and (Fiber to the Premise) FTTP projects by identifying capital solutions. * Monitor all work for fiber, copper and aerial build costs to avoid overruns on budgets. Perform field audits of all projects to eliminate quality defects and rework, increasing customer expectations to 100%. * Manage all Road/Obligatory projects for OSP in the Southern Florida division. * Responsible to oversee the SSP (Single Source Provider) Vendors assigned to the projects, ensuring all policies and procedures are adhered to and construction dates for both Outsource Vendors and Verizon are met. * Maintain a business partnership with State Road Contractors in an effort to minimize delay on Road/Obligatory projects. Incurred no down time claims on projects from 2011 through 2013.

* Managed 7 Local Managers and 134 associates in the Southern Division of Sarasota, Bradenton and Venice. Oversaw all fiber and core splicing. * Supported and trained 2 Area Managers on roles and responsibilities of managing the daily operations of FiOS OSP Operations. * Achieved 100% of annual projected budget YOY. * Managed 3 annual expense budgets; core, fiber and aerial construction. * Partnered with Engineering to reduce expense costs by identifying capital solutions on road/obligatory projects. * Implemented weekly monitoring of all projects for fiber and copper builds to avoid budgetary overruns. Eliminated 70% of overruns on work orders. * Reduced costs of material on the fiber build by using surplus material throughout the region. * Earned Outstanding Leadership Best in Class Award 2010.

Supervise 10 Air Pressure Technicians and 8 Circuit Repair Technicians managing all field, safety and administrative reporting of the daily operations of the business for the Southern Division. Responsibilities include reducing expense costs on the preventative maintenance of air pressure alarms while managing to the regional objectives. In addition, daily operations of the business include meeting the regions MTTR for circuit repair and RFR's for my assigned division. Tasks include working with escalation teams to scrub queues for MTTR data to ensure proper information has been notated on tickets for reduction of hours. Perform field audits of all projects to eliminate quality defects and rework, increasing customer expectations to 100%. Responsible to oversee the SSP (Single Source Provider) Vendors assigned to the projects, ensuring all policies and procedures are adhered to in the field and maintain a business partnership with FDOT, County / City Officials.

* Progressed to a project leader of Fiber to the Premises Project, a multi-million dollar project with (10) single source provider vendors and (1,300) sub-contractors. * Promoted to Quality Assurance Manager. * Worked with Engineering and municipalities to secure County-wide Annual General Permitting Agreements significantly reducing the need for individual permits.