Desiree C.

Lead vision and strategy for Canada’s first 24/7 women-focused Reformer Pilates studio Oversee financial planning, capital strategy, and cash flow management Drive membership growth and revenue performance Lead studio launch, operations, and technology integration Build community partnerships and brand presence in Lethbridge Recruit, train, and develop coaching team Guide long-term expansion strategy

-Manage my clients low value shipments under $3300. -Review invoices, manifests and other supporting documents for conformity to customs and corporate regulations. -Obtain customs paperwork by calling client when required. -Verify documentation for rating compliance.

-Worked with Customs Operations Team to process the clearance of shipments, crossing at all ports across Canada. -Processed clearances using Single Window Initiative and IID -Analyzed shipment documentation to determine the correct importer of record, along with the applicable tariff, duty and tax rates -Communicated with carriers and Canada Border Services Agency to see that shipments are set-up for customs clearance. -Prioritized and completed work according to client demands, customs requirements and Customs Operations Team operating procedures

-Managed all of the low value shipments under $3300. Managed all after-hours and weekend high value shipments. -Was a main point of contact for clients and provided guidance on import requirements as required. -Managed and coordinated client disputes on invoices. -Created an excel database to organize rail, ocean, truck, and air shipments. -Organized all courier shipments. Reviewed invoices, manifests and other supporting documents for conformity to customs and corporate regulations. -Obtained customs paperwork by calling client when required. Verified documentation for rating compliance. -Prepared and submitted release packages to Canada Customs. Provided accurate information and assistance to customers requiring information. -Processed B3 and B2 entries to meet Company and Canada Customs compliance standards. -Managed all after-hours calls, rejects, and any issues clients or drivers were having at the border.

• Built and grew a national women’s pelvic-health and prenatal wellness business • Developed digital resources and client programs focused on core and pelvic-floor health • Led awareness and advocacy initiatives, including a pelvic-health campaign read in the House of Commons • Managed operations, marketing, customer service, and partnerships • Successfully exited the business through sale

-Conducted inspections and investigated commercial and personal shipments. -Issued AMPS penalties. -Collected and seized evidence; prepared and submitted information and reports to management, investigations, and intelligence for prohibited goods found in shipments. -Liaised with stakeholders such as brokers, warehouse personnel and importers to identify improvements and efficiencies. -Enforced legislation.

Developed skills and knowledge within the parameters established by the Law Society of Ontario (LSO) and the Law Society Act. Developed written and oral advocacy skills, ethical and professional conduct in legal processes, administrative law, alternative dispute resolution, highway traffic act, small claims court, administrative tribunals, torts and contracts, employment law, immigration, and residential tenancy. Learned sound theoretical and practical foundation in all areas of authorized legal practice, legal ethics, small business practice and business management skills. Learned the structure, work and organization of the Ontario court system, and of quasi-judicial administrative boards, tribunals and regulatory bodies. Learned how to work as an effective legal team member.

Applied interpersonal communication; Health wellness, and personal fitness; Sociology; Psychology; law; Conflict management.


Business Management; Filing; Time management; keyboarding; Office procedures; Bookkeeping.