Derrick Kirung'o

Contributing to Digital product growth through portfolio analysis, customer feedback and relationship management and coordinate new digital product development programmes from idea inception to market launch. Support Digital product life cycle with the overall goal of ensuring that the Bank has a portfolio of high performing Retail and Commercial (Digital channels) products through portfolio management

• Plan, coordinate and manage the execution of digital business value chain • Oversee the smooth running and availability of the bank’s digital business and ancillary projects offering (payments cards, mobile banking, Internet Banking) NFIs. • Coordinate the sales and marketing activities of the banks’ digital banking products • Report reconciliation of alternative channels targets, fees & commissions collections and the weekly digital banking activities. • Use the knowledge in digital business to help and identify training needs & take responsibility in educating and sensitizing colleagues about e-services. I.e. training staff on the various alternative channels products and services in the bank and how they operate. • Improve customer service score radically for all the e-business channels. I.e. visiting clients and training them on the operations of Alternative channels products, also ensuring that the clients are satisfied with our products and services that Alternative channels provides. • Innovation by coming up with new products and services in Online banking services. I.e. ensuring the digital banking channels services are up to standard with banking sector current market trends. E.g. Biz2bank for SMEs, Host to host services. • Involved in the Strategic plan (3 years Plan) and formulation of the department and presenting it to the EXCO of the Bank

• Communicate with customers through various means (oral, written, electronic) to deliver a solution • Escalate problem to involve other Support Specialist, if necessary remotely deliver a solution to solve a customer problem. • Participate in team meetings and activities. To improve our work relation and fostering team work • Document, verify, and make appropriate corrections to the incident record and customer profile. Example, while doing customer due diligence. • Support business branch targets by growing client deposits, growing customer base, increasing product penetration through cross sell and increasing customer satisfaction through exemplary service.

Duties and responsibilities • Receiving and paying different invoices through the SAP system • Reconciling of supplier accounts and paying through electronic money transfer system (EFT) • Paying workers petty cash through the workflowgen float cash system • Posting fuel invoices, supplier invoices, club bills, loan repayment and vouchers received into the SAP system • Bank reconciliation and reimbursement • Monthly club stock taking • Filing local purchase orders and paid documents • End of year stock taking • Paying casual employees