Derrick Gue 倪国良デリック เดอร์ริก

Sales Administrator @ Bapcor Limited

About

Experienced Customer Service Representative with a demonstrated history of working in the automotive industry. Skilled in customer and supplier order management, operational reporting and data analysis using Advance Excel, PowerBI dashboard, Strong Sales support, Customer Relationship Management (CRM) SalesForce platform and Account Management. Multi lingual spoken & written competencies in English,Chinese,Hong Kong,Taiwanese,Malay and Japanese

Country

Australia

City

Greater Melbourne Area

Industry

Packaging & Containers

Skill

Phocas Software, SAP C4C, Visual Basic for Applications (VBA), Communication, Business Development, Analytical Skills, Account Management, Microsoft Excel Macros, Salesforce Lightning, SAP ERP, Microsoft Excel, Microsoft Power BI, Microsoft PowerPoint, Business Strategy, Project Management, Sales, Managerial Finance, Marketing Strategy, Supply Chain Operations, Investment Strategies

Experience

Sales Administrator

Bapcor Limited

2023-5 - Present · 3 yrs 5 mos

Melbourne, Victoria, Australia

Customer Service Representative

Opal

2021-9 - 2024-2 · 2 yrs 6 mos

Melbourne, Victoria, Australia

Customer Service Representative

DENSO

2017-12 - 2021-9 · 3 yrs 10 mos

Melbourne, Australia

Customer Support Analyst

Mazda Australia Pty Ltd

2016-3 - 2017-11 · 1 yr 9 mos

Mulgrave, Victoria, Australia

Customer service

Thales Cyber and Digital

2013-12 - 2016-5 · 2 yrs 6 mos

Melbourne

Managed a portfolio of national and international banking and telco customers in Australia/NZ providing customer service support in : 1. End to end order management from artwork to invoicing 2. Documenting and resolution to customer issues/complains 3. Data analysis and weekly/monthly customer and internal reporting 4. Liaison contact between customer and Gemalto Singapore regional card manufacturing and Melb perso bureau 5.Multi operational systems in a multi time zone operational environment interfacing with multiple Gemalto functional teams 6.Multi lingual competency in addition multi cultural understanding

Customer service support

Prime movers workwear

2010-1 - 2013-12 · 4 yrs

Melbourne, Australia

workwear wholesaler

Business Development Manager

Netval Management Sdn Bhd, Malaysia

2003-8 - 2007-11 · 4 yrs 4 mos

Kuala Lumpur, Malaysia

Sourcing/ evaluation and structuring venture capital deals. Monitoring and business developing investee companies. Extensive business/industry and financial network of contacts.