Derrick Pham

Recipient of the WOW U award; a biannual merit-based accolade granted to an individual from a team of over 150 employees to recognize outstanding contributions to the success of the store and a dedication to consistent improvement. Demonstrate mastery of a point-of-sale system while maintaining a 98% accuracy rating over the course of 12,000 completed transactions. Manage store inventory for a high profit section of the store by scheduling daily shipments, restructuring the layout of merchandise, and advising leadership on projected sales trends thus resulting in a 20% increase in section sales. Aid in onboarding and training of new employees in standard operating procedures, work policies, and crew member culture at the busiest location per square foot in Southern California.

Maintain professional communication lines between tenants and leadership via email, phone, and in-person briefings. Diagnose and resolve hardware problems (door controllers, appliances, modems, and routers). Perform all diagnostics, configuration, and on‑site repairs or replacements. Provide clear, step-by-step assistance to tenants on home systems. Create regular reports on service tickets, maintenance costs, incident response times, and tenant feedback. Leverage Excel and data visualization tools to make informed strategic decisions.

Negotiated and finalized over 10 lease agreements for an independent homeowner; handling all aspects from tenant screening to move-in procedures and work orders. Conducted routine inspections of multiple properties within Orange County and resolved maintenance issues in accordance with California housing regulations resulting in savings of over $4,000 in labor costs. Served as the primary point of contact for tenants; resolving all concerns and complaints with empathy and professionalism.

Tailored and assembled component lists for gaming computers designed to meet multiple clients' performance requirements and designated budget. Installed and configured operating systems, software applications, and peripheral devices according to the user's specific needs. Delivered excellent customer service by troubleshooting and resolving technical issues over the phone and in-person with professionalism resulting in improved user experience and awareness. Ensured timely delivery and transparency of repair procedures contributing to high customer retention rate.

Promoted to leadership role of cross-functional retail operations with minimal onboarding Implemented over 20 visual merchandising planograms with strict adherence to corporate guidelines Supervised a small team of sales associates to audit the baby department inventory consisting of over 500 products ranging from clothing to oversized furniture and achieved a 100% accuracy rating.