derika chia
About
Listen to your customer. Analyze, anticipate, and assess their needs. Design, develop, and deliver solutions that improve performance, quality, and process. Connect it all by evaluating and measuring ROI, then improve outcomes to increase effectiveness. Sounds easy but you need an expert to to get it right! Hello, my name is Derika Chia. I design, develop and deliver highly-effective technical training programs and documentation aligned with your business objectives, sales goals, and target audiences. Products and Services * Instruction Manuals * Training Presentations * Hardware and Software Install Procedures * Job Aids and How-to-Guides * Process Documentation * Product Sheets * Articles * Social Media Content
united states
washington
computer & network security
website development, social media, workforce development, needs analysis, adobe acrobat, online marketing, chemistry, technical training, training and development, adult education, jewelry design, website promotion, graphic design, teaching, photoshop, web design, blogging, camtasia, software documentation, layout, adobe photoshop, semiconductor fabrication, blog management, process improvement, technical writing, organizational effectiveness, e learning, facebook, technical documentation, microsoft office, instructor led training, program management, semiconductor industry, social networking, blog development, addie, training, adult learning theory, employee training, snagit, editing, technical communication, technical support, instructional design, website management, training delivery, social media marketing, content development, ios, adobe illustrator, adobe indesign, semiconductors, semiconductor process
Experience
technical documentation and training developer | technical authoring services for technology startups, government contract firms
fireeye, inc.
high school math teacher
fauquier county public schools
Lead high school math teacher - Algebra I, II and Geometry.
project editor
holt rinehart & winston
Served as a Project Editor for the student and teacher editions of Holt’s 1999 Modern Chemistry textbook. Conceptualized the design and layout plan for core instructional elements in the annotated teacher editions of Holt’s 2001 Science Spectrum: A Physical Approach and 2001 Science Spectrum: A Balanced Approach.
contract technical writer
lantech
senior technical communicator
digital signal corporation
Instructional Systems Designer, technical writer, and trainer responsible for applying adult learning principles to design and develop internal and external end-user communications and technical training for DSC's 2D/3D long-range biometric surveillance systems. I lead the development of all pre- and post-deployment documentation and training collateral for DSC's core biometric surveillance system and software. Manage all aspects of vendor safety training program including development, delivery, and evaluation. Past and current projects include designing and creating training programs and plans, system operations training modules, instructor and student guides, quick reference guides, assessments, interactive learning activities, system simulations and demonstrations, software installation and hardware assembly procedures for DSC's field service engineers, technical support engineers, and external customers.
apple ios technical support advisor
kelly connect
Provided remote Tier 1 customer service and troubleshooting support to resolve device-related hardware and software issues for Apple customers with Apple iOS products. Created detailed case logs for each customer interaction. Used Apple's technical knowledge base to research, triage, and resolve complex troubleshooting issues.
workforce development specialist ii and process instructor
micron technology
Delivered core 300 mm DRAM semiconductor process training for Micron's Manassas, Virginia manufacturing site from 2008-2009.
training specialist ii and process instructor
micron technology
Delivered all core 300 mm DRAM and NAND semiconductor process training for Micron's Manassas, Virginia manufacturing site from 2004-2006.
staff technical writer
fireeye, inc.
senior technical writer
fireeye, inc.
Education
huston - tillotson university
english
northern virginia community college
business
western governors university
design
derika chia's Contact Information
Phone
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