Derek Sarbou

-Manage deployment of DFR Dock deployment for SLED clients -Troubleshoot software and hardware issues for X10 drone, DFR Command and Dock -Assist clients with drone as first responded roll out -Be a point of contact for support related updates and issues -Account Management -Project Management and technical scoping -Fusus by Axon RTCCC related SME for law enforcement experts -Integration and API assistance -Drone training -Drone simulator creation -Part 107 certification

-Drive client engagement and adoption for 400 Law Enforcement Agencies -Escalation manager for Fusus by Axon Real Time Crime Center in the Cloud -Playbook and CTA creation -Product team engagement for enhancement, product and integrations roadmap communication -AI and ChatGPT usage to develop onsite events, webinars and client round table discussions

-Fusus by Axon Real Time Crime Center Division -Successfully manage over 90 agencies -Manages customer requests for training, enhancements, billing and technical support -Enables client adoption via regular meeting cadence, emails, and health touchpoints

-Successfully managed, retained & grew 15 Enterprise partner customer accounts by 35% YOY growth -Managed & grew company's 4th largest customer & largest partner by 60% in ARR -Strategic partner with sales counterparts in landing organic growth opportunities totaling $1.6M -Managed customer facing processes, training solutions to ensure customer adoption through multi-threaded relationships -Enablement of customer use case & adoption through advocacy & internal collaboration to improve product functionality and customer expansion

-Expanded sales of nationwide network of clients for scene lighting and electrical solutions -Planned shipping and logistics of products -Handled day to day operations of 100 plus year company -Troubleshot client issues -Handled web planning development

-Responsible for overseeing operations, sales & creation of systemic processes -Increased total company NRR from $1M to $3.5 M in one year's time -Successfully managed & grew company's top 5 largest Enterprise accounts -Developed strategic, innovative & systematic processes along with technology optimization that increased performance for tenured employees by 35%

-Responsible for the day to day operations for 5 branches -Obtainment of 2nd highest NPS scores specific to industry -Increase in total NRR by 50% -Created & continuously updated operations and product playbooks leveraged by over 30+ employees

-Responsible for & directly oversaw the company's top two largest branches -Increased MRR by over 100% -Responsible for the training & development of 10 full time employees -Achieved & maintained minimal NPS score of 8