derek litten

* Provide ongoing consultation to growing E-Commerce website. * This position requires ongoing support in an effort to further market inception of * growing domain registrar. Implementation of SEO practices to better the organic search * results on common search engines. Organization of E-Commerce store front and product * catalog therein. Use established troubleshooting practices to overcome issues with coding, * functionality, and general usability of web functions. * I have implemented multiple changes to sites original configuration and tracking tools, * included the addition of Google Site Analytics. This has allowed us to view trending and * given me the opportunity to review productivity and growth. I continue to generate monthly * reports and trending analysis which are presented to company owner and used to determine * future expense and resource utilization.

Monitor multiple clients' equipment and provide user support for software and application performance. This position has two aspects: Full end user support for all devices ranging from mobile technology to standard business equipment. Work with outside technical support for 3rd party application and equipment such as printers, email providers, project and time tracking software, specialized shipping software, label makers, etc. Back end network equipment support. Monitor and troubleshoot networking availability and compliance. Work with 3rd party support for specialized equipment, i.e. Cisco, FortiNet, Netgear, Cox, etc. Monitor and troubleshoot networking protocols to ensure full compliance with network attached devices. Configure networking solutions for new clientele to satisfy current business needs and to allow for scale-ability.

* DSL platform. This position encompasses * two levels of connectivity; primarily LAN with a mild portion focused on WAN. * LAN Support: Configuration of LAN devices such as IP telephone and television. * Configuration and troubleshoot of Smart Gateway/Routers from 2Wire (3800/3801 HGVB). This * includes 802.11 Wi-Fi as well as Ethernet and Coax including Client support for company * specific applications and devices. * WAN Support: Monitoring and troubleshooting frequency and code violations on DSLAM's, * network connections including line configuration and conditions between Central Office and * line cards, and optical fiber to LAN. This includes the use of specialized tools such as * LSBBT, LASSO, real time SELT tests, and END to END network communications.