deqlin wilson

My key duties and responsibilities were; Providing essential assistance to the elderly and mentally or physically disabled members of the community. Assisting with getting ready for example personal care. Assisting with food preparation, shopping and daily chores, hospital visits and day-to-day living. Providing Social support and companionship to help clients remain socially active, happy, independent and living fulfilled lives.

My key duties and responsibilities were; Handling incoming technical support phone calls for all mobile phones in a call centre environment. Providing effective technical support and solutions to customers. Trouble shooting and providing call backs to customers where necessary. Liaising with colleagues within the Technical Support department and other departments for example Customer Care and Concerns department, via telephone, e-mail and face-to-face for ‘best possible outcome’ on customers’ technical queries. Offering excellent level of customer service while working in line with projected SLA targets and Achieving my own personal performance targets.

My key duties and responsibilities were; Daily Production stock verification. Perpetual cycle counts and Inventory control, stock integrity checks and stock maintenance. Sample request receipt, preparation and dispatch. Load checks and second checks. Cross training to accommodate holidays, absence or manpower shortfall. Actively participating in stringent Health & Safety Procedures. Assisting in Quarterly stock takes. Maintaining administration in line with KPI’s on Sage, CRM Super Office and Microsoft Office. Customer service and highlighting ‘near miss’ incidents to management.

My key duties and responsibilities were; Handling incoming complaints relating to PPI Mis-Selling. Investigating complaints, adhering to FCA timescales, managing my own workload in addition to ensuring the highest quality of work is produced as well as adhering to all internal timescales and quality checks. I have also been responsible for key duties on projects for the bank’s Specialist Complaints team, for re-calculating claims once they have been escalated to the Financial Ombudsman Service.

My key duties and responsibilities are; Leading a team in the absence of my Team Leader, this includes various admin tasks, coaching sessions, team meetings, attending general departmental meetings, organising workflow, ensuring that all members of the team are performing, and inspiring the team where possible. I am also a Subject Matter Expert, this makes me the main port of call for queries, both technical and process driven. I am also responsible for ensuring that team productivity levels and quality levels remain at an acceptable level, and to implement methods to improve quality and productivity levels if they fall from the required levels.

Photography, Law, Media Studies and Film Studies.

Sedondary Schooling and GCSE's