Deon O'Neil

Motor Dealer Sales South Africa

As the National Sales & Operations Manager, I direct, coordinate, manage and monitor all the sales and operations related activities in all the regional offices of Netstar. These branches include Cape Town, George, Port Elizabeth, East London, Durban, Bloemfontein, North-West, Witbank, Nelspruit and Polokwane.

As the National Sales & Operations Manager, I direct, coordinate, manage and monitor all the sales and operations related activities in all the regional offices of Altech Netstar. These branches include Cape Town, George, Port Elizabeth, East London, Durban, Bloemfontein, North-West, Witbank, Nelspruit and Polokwane.

Fleet Management Software Platforms: - Development and implementation of all new features to high-level fleet management platform - Prioritization of all changes and new features in software platforms - Market research & developing the core positioning and messaging for the product - Developing content for product and company collateral - Setting product pricing for new product releases to meet revenue & profitability goals - In charge of planning and developing the right marketing strategy - Performing and arranging successful product demonstrations for customers - Proven ability to identify new customer opportunities - Apply different marketing strategies to place products at the top of the market Product readiness to business: - Product management is responsible for coordinating the roll out of a product / service across the business - Configuration of product in EB (includes the creation of part/kit numbers) - Loading of product in Microsoft AX (financial system) and the creation of deal options (approved pricing) in Microsoft Dynamics CRM (customer relationship management system) - Preparation of the product datasheet for distribution to relevant business departments - Preparation of the necessary User Manuals and technical installation guides - Ensuring that sufficient marketing collateral is available e.g. brochures etc. - Ensuring that the relevant business processes are in place to support the product

During this role, I supported the sales productivity and deal flow by securing the “technical close” in complex solutions. I collaborated with sales, service, engineering and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and or appropriately supported by key customer technical decision-makers. • Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support. • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. • Prepare & review detailed request for proposals. • Analyze and troubleshoot the customer’s technical issues • Providing solutions to the customer by performing low-level customizations • Conduct training sessions for the new recruits • Meet the clients for gathering their current requirements • Understand the market trend for better sales. • Prepare products presentation, manual and demos.

Managing the Sales Force: - Managing three different Sales Channels(Corporate, Motor Dealer and Insurance) - Increasing the sales footprint in each channel - Managing sales from external Fitment centres in the area - Ensuring Monthly Sales targets are met in each channel - Ensuring that the Monthly Area target is met - Weekly meetings with Dealer Principles, Brokers and Top Corporate clients - Link between Head office and Branch - Monthly Ops report - Monthly evaluating of the Sales Force - Training the sales force and quality of all calls Managing the Technical department: - Managing Technical Manager and Technical Administrator (Eight Technicians) - Receiving and analysing daily operations of installations and repairs - Concentrating on enrolling a regional footprint of mobile technicians - Monthly Profit & Loss report on Technical department - Stock Control - Ensuring that the National Fitment Quality is kept - Weekly planning of all projects and making sure that client deadlines are met Human Resources: - Performance appraisals of all the staff members - Formulating the KPI’s and KPA’s for all the new and existing job descriptions - Recruiting and interviewing processes - Initiating and execution of all disciplinary actions Managing the Administration department: - Managing an admin team of three - Ensuring that our capturing, loop closures and account queries are kept up to date - Selection, updating and maintenance of suppliers Management: - Weekly and Monthly reports and feedback to Executives of each department - Managing sales, technical, software support and all administrative aspects of the Branch - Development and implementation of all processes in different departments - Individual improvement - Weekly meetings with each department - Client entertainment - Improving the companies brand in the area - Managing of all the day to day office functions

Business development Generating sales Dealing on a high level with Architects, Engineers and construction managers Sales Strategy Negotiating Follow up procedures Sales plan Forecasting

- Business Development - Negotiating / Networking - Customer Relationship Development - Team Working / Leadership - Staff Training - Problem Solving - Sales and software related support to Fitment Centre Network (Gauteng) - Training in Fleet Management software - Incorporating sales targets into fitment centres – developed sales vs comm structure - Executive level negotiation - all my business negotiations are done with owners, managing directors and high placed government officials - Development of cold calling skills in fitment centres. All fitment centre reps was trained to do cold calling - Train the Trainer - Sales Training to new Fitment Centre Representatives - Target achievement for Fitment Centre (SLA Based) - Relationship building with Fitment Centres - Implementation of SLA’s - Statistics and monthly reports - Sales presentation to all potential fitment centre and Branch clients - Managing all the fitment centres in the Western Gauteng area as well as the Rustenburg Branch, pertaining to Training on; sales and presentation skills, product knowledge, acquiring new business and also management of churn. - I achieved 100% of my target within two months and maintained this performance for the next two years.

- Supervising of five Software Support Agents in Gauteng - Co-ordination of all appointments for new software installations and repairs - Problem finding in Software application - Co-ordination of development of new features for Vigil Software - Supervising and Team Leading - Problem Solving - Testing all new developments in a client’s environment - Weekly training sessions with all external clients - Interacting with developers for problem finding and development of new features in the application - Handling all Top 10 Key accounts nationally - Implementing of a Software Support Help Desk

- Providing software support to all Fleet Management clients - Beta testing of new software - Assisting clients with queries - Development coordination - Analysing client needs - Problem Solving - Installation and service repairs of front end Fleet Management software program.

- Experience in calibration and installation of units and accessories mentioned below, as well as software installations and PC building: - Inkwazi plus GPRS fleet management system - Cellstop GPRS fleet management system Development coordination - Software support to all Gauteng clients - Reported into Head Office in Cape Town

- Taking all emergency call in the control room and taking the necessary actions: - Responding to all panic violations - Correspond with recovery team to assist with locations of vehicles in case of emergency or theft - Daily Feedback on all events - Reported into Head Office in Cape Town - Reporting on Daily Sales Analysis