Denys Baidinov

After Sales Support Engineer / Product Trainer @ KSTAR New Energy

About

I have experience in customer success, technical support, and business development in solar energy and BESS. In the past, I worked in IT infrastructure. I am also a practicing physics and astronomy teacher — I can explain complex things simply.Current role (KSTAR, After Sales Support Engineer + Product Trainer):· I provide after-sales support for industrial clients· I coordinate work with engineers· I developed an object readiness checklist — this reduced emergency visits and logistics costs· I provide client feedback to KSTAR R&D — my suggestions affect the product roadmap· I analyze common configuration mistakes and share findings with the sales teamKey results in the last year:· Participated in contract renewals and system expansions for key clients· Prepared commercial proposals for BESS upgrades upon client requests· Delivered dozens of training sessions for partner integrators· Participated in negotiations with large industrial and infrastructure clientsWhat I deliver:Stable operation of customer energy systems, reduced technical risks, lower travel costs, and effective implementation of solar and BESS solutions.

Country

Ukraine

City

Kyiv Metropolitan Area

Industry

Renewables & Environment

Skill

Английский язык, Конкурентный анализ, Active Directory, Менеджмент, Бухгалтерский учёт, Облачные вычисления, Bas, Управление рисками, Эффективность процесса, Непрерывное совершенствование, Методика «бережливое производство» + «шесть сигм», CRM

Experience

After Sales Support Engineer / Product Trainer

KSTAR New Energy

2025-12 - Present · 10 mos

Kyiv City, Ukraine

Lecturer | Vocational College of Business and Analytics

Академія статистики

2024-2 - Present · 2 yrs 8 mos

Kyiv Metropolitan Area

Teaching disciplines: Physics, Programming, and Business Planning for Startups. Developing and delivering structured courses tailored to practical applications. Mentoring students and guiding them in technical and business-oriented projects.

Information Technology Consultant

Shipping Register of Ukraine

2020-10 - 2024-12 · 4 yrs 3 mos

Киев, Украина

- Administered VMware vSphere virtualization infrastructure (VM deployment/clustering, vMotion) - Deployed and maintained Citrix Virtual Apps and Desktops solutions for remote access - Ensured 24/7 uptime of critical registry systems (SLA compliance, proactive monitoring) - Optimized virtualization resources to improve performance and cost-efficiency - Implemented high-availability and disaster recovery solutions (HA, DRS clusters) ☑️ Virtualization: VMware ESXi, vCenter, Citrix XenDesktop ☑️ Storage: SAN/NAS configurations, RAID arrays ☑️ Security: VLAN segmentation, RBAC access control

Information Technology Consultant

Солом'янський районний суд міста Києва

2011-2 - 2024-2 · 13 yrs 1 mo

Kyiv Metropolitan Area

✔ Administration of servers (Windows/Linux) and network infrastructure ✔ Database management, optimization, and backup ✔ Cybersecurity: firewalls, VPN, antivirus protection, threat monitoring ✔ Ensuring system resilience (redundant communication channels, load balancing) ✔ 24/7 support for court IT systems’ uninterrupted operation Achievements: - Enhanced data protection and reduced downtime through proactive monitoring and backup solutions - Implemented security measures to safeguard sensitive judicial information - Improved system stability to support continuous court operations