Denny Lau

Successfully launched a brand new startup in the Co-working / Shared Office / Private office arena in San Francisco - FiDi.

Built and managed a new sales and service program for the Western region of the US (Colorado - Hawaii). Increased revenue by 30%, 2 years in a row from both product sales and new service contracts. Closed business with new customers without product participating in any GPO contracts. Customers included Radnet Imaging Centers, InterMountain Health, Kaiser Permanente, Providence Health, Scripps, Sutter Health and All University of California Hospitals.

Managed an operations team of 40 associates that coordinated and managed projects for SMS's clients. Clients ranged from residential conglomerates to enterprise customers such as Walmart, Sams Club and JP Morgan Chase.

As part of a new division of Dyson, I am responsible for the creation, plan and execution of all technical training for Dyson commercial products. Along with training, I manage a network of over 4000 technicians across US and Canada to support our warranty and service program. I also attend sales presentations providing technical information to support the benefits of our products and ensuring our customers have a clear understanding of our benefits. Interact with customers daily Manage service and warranty programs Negotiate service level contracts with national 3rd party providers Market and competitive intelligence reporting Manage warehouse operations and service inventory of parts and units Forecast budget for service and sales needs Support sales initiatives to ensure sales goals are met Manage relationships with customers and 3rd party partners Collaborate with engineering to identify failure trends to increase reliability of products Present CE courses and host lunch and learn programs Utilize CRM tools such as Salesforce.com, ServicePower and Seibel

Drive sales and marketing of new construction condos, townhomes and single family homes in Chicago. Sell homes ranging from $200,000 to $1,400,000 in existing and new communities. I held the highest closing ratio in the company for entire length of employment (25%). Closed over $30 million dollars in my first year of employment Generated sales in existing developments that were not selling Directly influenced 50% of sales in 2 developments ahead of schedule Awarded for highest closing ratio and rookie of the year in my first year of

Provide 3rd level support to iDEN customers utilizing push to talk technology. Work directly with customers such as Nextel and Alltel to ensure quality performance with the systems Motorola creates for them. Field inbound 3rd level calls from end user system engineers and provide solutions to network issues Replicate customer outage issues in a test environment and create solutions to be implemented during the maintenance window Implement hardware and software upgrades Provide remote and onsite troubleshooting and support Liaise with Cisco engineers to resolve complex hardware are software issues Perform engineering failure analysis on outage situations

Answer inbound technical calls and route them to the appropriate technology group Monitor and update the status of open cases and ensure they move along smoothly from beginning to end Create, track and verify receipt of RMA tickets