DENNIS OGEMBO

Housekeeping Supervisor @ Radisson Blu Hotel & Residences Nairobi Arboretum

About

I am hard-working, quick learner and team player with strong communication skills. I have the ability to adapt in a fast changing environment. My objectives are: To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work

Country

Kenya

City

Nairobi County

Industry

Hospitality

Skill

House Management, Hospitality Management, Inventory Control, Scheduling, Guest Recovery, Guest Experience, Housekeeping, Customer Retention, Communication, Customer Service Management, Guest Satisfaction, Security, Creative Problem Solving, Decision-Making, Rooms Division, Hotel Management, Upselling, Guest Service Management, Opera, Pre-opening

Experience

Housekeeping Supervisor

Radisson Blu Hotel & Residences Nairobi Arboretum

2021-2 - Present · 5 yrs 8 mos

Nairobi County, Kenya

• Check cleaning equipment condition. • Coach Service team. • Coordinate and liaise with clients at worksite. • Facilitate effective communication and engagement at the workplace. • Handle complaints and feedback from clients. • Handle reassignment of tasks when needed. • Identify training needs for all cleaning staff. • Implement work plans. • Inspect work done by cleaners daily. • Interact and build relationship with customers.

Guest Room Attendant

Radisson Blu Hotel and Residence Arboretum

2019-7 - 2022-2 · 2 yrs 8 mos

Nairobi

• Providing customer service and answering questions from guests. • Using cleaning equipment to tidy and sanitise rooms. • Replacing bed linens and towels • Dusting and polishing furniture

Guest Room Attendant

Royal Tulip Canaan Nairobi

2017-7 - 2019-7 · 2 yrs 1 mo

Yaya center, Nairobi, Kenya

• Emptying trash containers and ashtrays. • Using cleaning equipment to tidy and sanitise rooms. • Replacing bed linens and towels • Dusting and polishing furniture • Vacuuming carpets