Dennis Yeon

• Served as Delivery Lead and Scrum Master for delivery squads supporting the second-largest eco system for Insurance of Australia Group (IAG). • Led the successful onboarding of 25 external partners onto IAG’s core Digital Claims platform as part of the Enterprise Platform Portfolio (EP). • Delivery Lead for the CGU Digital Broker Portal as part of a two-year, $180M Commercial Enterprise Platform (CEP) technology transformation. • Delivered the redevelopment of CGU Digital Broker Portal, enhancing usability and performance for 8,000 brokers across Motor, Property, and Claims view services. • Oversaw NRMA’s Claims Digital Platform, contributing to a ~20% uplift in digital lodgements since 2023, with 47% of motor and 36% of home claims now submitted online. • Directed delivery of the Digital Claims Platform spanning EP and CEP programs, coordinating high-frequency releases (~3 per sprint) for core applications and key business deliverables. • Delivered NRMA’s Digital Claims experience across multiple brands, managing interdependencies across UX, security, architecture, APIs, and technical teams. • Managed delivery forecasting for the program and ensured delivery teams remained aligned with forecasted timelines and milestones • Partnered with the Delivery Manager to assess squad capacity needs and support recruitment efforts for developers, QAs, and BAs.

• Led a DevOps team managing infrastructure as code, automated deployments, monitoring, and incident response for Quote and Buy and Online Self-Service (OSS), serving up to 200,000 customers. • Oversaw the project management of the front-end rewrite for Online Self-Service, resulting up to ~40% in digital adoption post-launch.

• Iteration Manager for functional enhancements of the NRMA mobile app on Android and iOS, driving improved user experience for a user base with well over 100,000 net installs. • Embedded agile ways of working, coaching 10+ team members, achieving a 30% improvement in sprint predictability and delivery velocity

• Project managed IAG’s inaugural Pay Excess portal rollout, successfully delivering a unified solution across major brands including NRMA, SGIO, SGIC, Coles, and RACV. • Led multiple cross-functional squads in the development and delivery of key applications including NRMA Home Assist, Quote and Buy, and real-time live payments. • Led inception workshops, decomposed features into actionable stories, and authored user stories for both backend (API) and frontend development.

• Partnered with Agile coaches and consultants to champion best practices and implement Agile ways of working and rituals across the platform driving continuous improvement and team collaboration. • Led a team of testers and developed automated java scripts using Selenium, Nightwatch, and BrowserStack, integrating them into the DevOps workflow to enhance testing efficiency and improve release quality

• Collaborated with the development team to create, execute, and automate test cases using TOSCA, enhancing test coverage and accelerating release cycles

• Consulting to Macquarie Bank Private Wealth, leading a team of up to 10 testers to successfully implement XPLAN for Macquarie’s financial advisors. • Reviewed test outcomes, generated comprehensive Test Summary reports, and managed defect resolution processes, ensuring clear communication with both internal and external stakeholders.

• Coordinated all aspects of testing and implemented an automation test framework using Selenium RC. Developed PHP test scripts with Selenium to build an automated regression test suite, significantly improving test coverage and efficiency.

• Test lead during delivery for major utilities companies, ensuring compliance with NEMMCO standards and the National Electricity Code.

• Developed detailed Test Plans and travelled internationally to client sites to lead testers in executing test cases, ensuring alignment and successful delivery.